Director of Cage Operations - MGM National Harbor

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Primary Responsibilities: It is the primary responsibility of the Director of Cage Operations to provide overall strategic direction and daily oversight for the Casino Cage, Satellite Bank, MGM Rewards, Count Room, Casino, and Credit, R/S Cashiering. Ensure financial transactions are recorded within company policy and regulation guidelines. Control Labor costs and ensure budgeting guidelines are followed. All duties are to be performed in accordance with department and property policies, practices, and procedures. Areas of responsibility are applicable based on the property's structure. Develop and oversee the execution of company and property objectives and goals as they relate to the Cage, Credit, Count Room departments and MGM Rewards. Direct smooth, efficient, cost-eective operations; including labor management, supervision of all aspects of services and inventory control; overseeing staffing levels in accordance with business demand, create adjustments whenever possible. Oversee sta knowledge of fraud prevention and credit scams. Oversee quality hiring, training, and succession planning processes that encompass the company's diversity commitment. Direct operational functions consistent with the strategic plan and vision of MGM Resorts International. Lead the delivery and measurement of guest services consistent with the Company's core service standards and brand attributes. Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company's competitive position. Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Work with casino executives, hosts, and the Credit department for the benefit of customers. Oversee guest service standards which are consistent with the property's standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. Develop employee-training procedures relating to supervising, cashiering, and clerks. Minimum Requirements: Bachelor's degree or equivalent experience 4+ years of prior relevant experience Pay Range: The typical pay range for this role is: Minimum - Maximum $103,200.00 - $154,800.00 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company's incentive plan. Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW ? Apply today!

Created: 2024-10-29