Front Desk Lead

Pocono Mountain Villas by Exploria Resort Front Desk Lead - Full Time- $18.00 per hour The Front Desk Lead for our Poconos resort is responsible for greeting and checking in guests to the resort. The Front Desk Lead must provide exceptional service to our guests while being an added resource about the resort or surrounding areas. Primary Job Duties: Warmly welcome guests and provide assistance during the check-in/out process Follow established procedures for both registration and departure Settle guests' accounts and ensure billing is accurate. Maintain compliance with resort policy relating to cash handling. Accurately answer questions in reference to the resort facilities and area attractions Maintain a professional appearance and be in compliance with resort uniform policy Answer front desk telephones using proper etiquette and established greetings Create great guest interactions by providing attentive and genuine hospitality and exceeding guests expectations. Maintain open communication with all other departments on and off property. Assist with any training of Front Desk Agents and assist with any issues. Must work nights, weekends and holidays. Responsibilities may include shifts as the Manager on Duty role. Must support Marketing initiatives and work with the Visitor Center, as needed. Qualifications and Skills 1 year customer service experience Previous resort experience is preferred 1 year of Front Desk experience Computer skills Competencies: Good problem-solving abilities Phone etiquette Conflict resolution Multi-tasking Strong communication skills Detail oriented Benefits: Health Dental Vision Life Insurance Disability Insurance 401K Pay Range: $18 per hour

Created: 2024-10-29