Product Support Engineer - Mining Equipment

Kress Corporation is the industry leader in specialty transport carrier manufacturing, with equipment operating worldwide in demanding sectors like metals and material handling. Every Kress carrier is designed with heavy-duty construction, high load capacity, and maneuverability to deliver exceptional durability and efficiency. Our commitment to quality and innovation drives us to develop machines that meet specific application needs and provide enhanced lifecycle value. Join us and be part of a dynamic, talented team dedicated to building world-class machinery that shapes industries around the globe! Product Support Engineer - Mining Equipment Kress is looking for a full time Product Support Engineer - Mining Equipment to join our team in the development of specialized industrial equipment for steel, construction, and mining industries. The Product Support Engineer will provide a single point of contact for the customer/dealer base and provide direct technical support as required to ensure customer satisfaction, machine availability, and product confidence. Responsibilities - Coordinate, manage, and implement key customer site visits and meetings on a regular basis Coordinate and manage customer and dealer related inquiries and responses to product related issues with the assistance of relevant internal departments and resources Act as the primary point of contact for both customer and dealer related inquiries for the mining product while utilizing necessary internal departments and resources to best deliver prompt, reliable information Collect and analyze field data and incorporate product improvements to new and existing mining product Provide support to the Field Representatives during new mining product commissioning and conduct follow up meetings with all necessary department heads Maintain and implement product improvement processes Qualifications - Bachelor's degree in Mechanical Engineering (will consider previous equivalent experience in lieu of degree) Minimum 2-3 years work experience in heavy equipment (Mining industry preferred) Solid understanding of hydraulic and electrical control systems Knowledge of 3D CAD software (Unigraphics/NX preferred) Strong ability to successfully multitask Availability to travel 20% - 30% (some travel may require short notice) Kress Benefits - Group Health Insurance including Prescriptions Dental Insurance Life Insurance 401(k) with Company Match Paid Vacation Paid Holidays

Created: 2024-10-29