IT Help Desk Technician

POSITION SPECIFICATIONS Position: IT Help Desk Technician Department: Administration Reporting Relationship: IT Manager COMPANY BACKGROUND KFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of collaboration and unique capabilities have allowed us to make a difference in the way infrastructure and processing projects are delivered. Headquartered in St. Paul, MN, with numerous regional offices throughout the United States, and a team of hundreds of professionals, we offer opportunities to continue your career with mentorship programs, career growth support, and continued education. With KFI, we find a way to provide creative solutions to unique projects while providing the same care we would expect if we were the client. For more information about KFI Engineers and our culture, please visit POSITION OVERVIEW & RESPONSIBILITIES The IT Help Desk Technician is typically responsible for providing input and technical expertise, and working closely with management, project team, and clients. Specific responsibilities will include, but not be limited to, the following: Assisting end users directly or remotely with issues related to PC support, printing issues, support of Microsoft Office suite, VPN connectivity. Assist with Break/Fix/Replacement. Imaging computers. Installing software. Asset tagging/inventory activity. QUALIFICATIONS Required Minimum 2 years of user support experience, including help desk or deskside support. Experience supporting Microsoft Teams. Knowledge of computer technology/systems and specific areas of application. Proficiency in basic PC troubleshooting, printer issues, Office Suite, VPN, Windows OS, imaging computers, and Autodesk products. Excellent verbal and written communication skills. Organized and able to manage time effectively. Strong interpersonal skills and ability to collaborate with others. Represent KFI in a professional matter and comply with policies and procedures. Ability to lift a minimum of 50 pounds. Minimal travel required. Preferred Working experience with Intune Experience in remote desktop support (TeamViewer), Active Directory user administration/setup, and video conferencing support. Knowledge of engineering software is a plus. Strong troubleshooting and problem-solving skills. CORE BEHAVIORS Accountable Demonstrates persistence in the achievement of goals. Acts with a sense of urgency. Takes responsibility for own actions. Business Focus Demonstrates agility, adapts well to changes. Works well under pressure. Meets commitments to internal/external customers. Project Execution Plans projects well, managing last-minute rushes and disruptions. Balances Speed and Quality. Looks for improvement in our delivery, tools and processes. Other duties as assigned. Demonstrates Respect for Others Keeps others adequately informed. Exhibits objectivity and openness to others' views. Adapts communication style and method based on audience and situation. Team Player Balances team and individual responsibilities. Shares expertise with others. Inspires respect and trust. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KFI Engineers is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protec

Created: 2024-11-02