Help Desk Level III Technician

Country 1 United States of America State / County 1 Ohio City 1 Cleveland Division 1 Wyman Gordon Company 1 Cleveland Function 1 Information Technology Workplace Type 1 On-Site Position type 1 Full Time Opportunity ID 10493 Company Profile 1 With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description 1 Job Summary: As a Client Technology Analyst Level 3, you assume a senior role within our IT support team. Your primary responsibility is to provide expert-level technical support, resolving complex IT issues, and managing escalated support requests from Level 1 and Level 2 technicians. In this role, you will be a crucial problem solver, diagnosing intricate hardware, software, network, and system-related problems. Additionally, you will play a key role in IT projects, offering your expertise in planning, executing, and documenting projects. Your responsibilities also include maintaining records of support activities, updating our knowledge base with documented solutions to recurring issues, and providing guidance to junior IT support staff. Security and compliance are paramount, and you will ensure our organization adheres to security policies, standards, and regulations. Your communication skills will be vital in keeping end-users informed about the status of their support requests and explaining technical issues and resolutions clearly. The Help Desk Level 3 technician is a senior-level position in the IT support hierarchy. These technical professionals are responsible for providing high-level technical support, solving complex technical issues, and often managing and overseeing the Help Desk team. The ideal candidate resides within easy commuting distance of the supported office, although some remote work and occasional travel may be required. Job Description: * Provide expert-level technical support to resolve complex and challenging IT issues, including hardware, software, network, and system-related problems. * Act as the point of escalation for Level 1 and Level 2 support technicians, guiding them in resolving difficult issues and ensuring timely resolution, and ensuring more challenging and complex issues are resolved with support from engineering, systems administration and/or application development teams. * Identify, diagnose, and resolve complex IT issues efficiently, often involving in-depth analysis, research, and collaboration with other IT teams. * Maintain thorough records of support activities, resolutions, configurations, and project documentation. Ensure the knowledge base is continually updated with solutions to r

Created: 2024-11-02