IT Asset Management (ITAM) Head, Sr. Director

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role: IT Asset Management (ITAM) Head, Sr. Director The IT Asset Management (ITAM) Sr. Director is responsible for the daily and long-term operational management of software and technology-related hardware within the organization. The ITAM Director manages, controls, and protects the organization's IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the ITAM Director contributes to the designs, development, and implementation of the organization's asset management strategy. Manages the maintenance of tools containing information regarding licenses, warranties, and service agreements for the organization's hardware and software to ensure compliance with vendor contracts. Contributes to the minimization of organizational costs through product standardization and tracking. The lead will support the partnership with the finance and procurement teams and assist procurement with defined strategies to optimize technology spend across the organization. The ITAM Director will also assist in the development and implement procedures for tracking company assets to oversee quality control throughout their lifecycles. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversees lifecycle asset management tasks, projects, activities and engagements for the program Serves as an IT asset management subject matter expert Extensive experience with software management and desktop remediation Works with leadership to develop and enhance lifecycle asset management strategy, company policies and processes that align with the programs and customer's business objectives Analyzes new and complex lifecycle asset management-related problems and creates innovative solutions that address schedule, technology, methodology, tools, solution components, and financial management Contributes to the planning and implements IT hardware/software asset life cycle strategy Manages tracking of acquisition, deployment, utilization, security, and final disposition of IT assets Supports ITAM systems analysis as well as provides subject matter expertise for long and short-range plans for lifecycle asset management related application selection, systems development, systems maintenance, and production activities Assists in the development of and implements effective procedures and processes for accurately tracking and accounting for IT assets through the asset lifecycle Supports optimization, usage and cost of IT hardware & Software deployments Contributes to the development of processes and procedures to continually enhance IT asset data integrity and compliance Drives process improvements with Lifecycle Asset Management best practices and automation Manages a team of ITAM product owners and analysts Develops and presents IT Asset Management metrics, visualizations and reports to leadership Maintains current knowledge of relevant technology as assigned Participates in special projects as required QUALIFICATIONS Bachelor's degree in information technology or related field is required, as is 7-10 years direct experience in IT Asset Management Must have experience with asset management tools (e.g., ServiceNow, Flexera, SNOW, etc.) Must have professional certification (e.g., CHAMP, CITAM). ITIL v4 Foundation certification preferred Experience in IT procurement and Project Management are a plus Must be a problem solver and innovator. Must possess strong computer skills - expert in Power BI to analyze large volumes of data. Experience with statistical analysis software a plus Fluent English verbal and written communication skills Ability follow process and demonstrate high degree of accuracy/quality Strong interpersonal skills required; leadership skills desirable. Ability to demonstrate cross-cultural effectiveness and capability of driving change. Ability to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes, are a necessity Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously. Must be able to work independently and be self-motivated (personal initiative). Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure. Prefer candidates with demonstrated experience in analyzing and presenting data to management. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRH[redacted]. We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Created: 2024-10-29