HSS I (Medical Assistant) (Westside, Santa Cruz)

Health Services Specialist IFull-TimeWestside Health Center, Santa Cruz, CAGeneral Duties:Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health centers;Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;Contributes to achieving health center productivity goals;Screens financial, medical and social history with correct documentation of pertinent informationDemonstrates PPMM customer service standards;Solicits donations from patients per PPMM guidelines.Demonstrate PPMM workplace values and service standards.Follows all patient care standardsFront Office Check-in & Check-out:Communicates professionally and accurately about services, payment and appointment scheduling.Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.Enters accurate patient information into Electronic Practice Management System (EPM)Makes Health Center appointments, provides information and appropriate referralsContacts insurance companies to obtain benefit information and authorization for servicesEnsures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.Runs end-of-day reports as directed by Center Manager.Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.Responsible for scanning all documents in patients chart at date of serviceResponsible for completing all billing tasks and corrections within 72 hours of receiptResponsible for following all PPMM financial policies and proceduresPrepares charts for next day appointments; completes confirmation calls and chart prep as needed.Back Office Lab & Direct Care: Check-in & Check-outPerforms moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily lab controls as needed.Checks refrigerator instruments, exam rooms, lab area, and autoclave as assigned.Prepares patients for exams and assists in exam room when needed;Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;Performs lab work and venipuncture;Prepares examination room with appropriate supplies for examination and cleans room;QUALIFICATIONSHigh School Diploma or General Education Diploma (GED)Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)General knowledge of Windows based computer applications and willingness to learn new computer skillsAbility to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staffREQUIREMENTSAbility to work at nearby PPMM locations as neededAble to work nights and weekends as requiredPlanned Parenthood Mar Monte is proud to be an equal opportunity Employer

Created: 2024-11-02