IT Project Analyst (PUBLIC TRUST REQUIRED)

IT Project Analyst Key Required Skills: Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, and accessibility/508/UX knowledge. Position Description: Support and track project requirements of research efforts across the UX team to ensure the delivery of results. I meet regularly with project teams to understand current progress/challenges and aid around agency policy, research processes, and best practices that support project goals. Maintain IT and internal process documentation for disbursement and use across the UX team. Perform independent research and provide recommendations for new and improved software/hardware to enhance the team's IT capabilities. Support and hoc special projects relating to internal UX team needs. Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base. Analyze helpdesk tickets (via Jira or another service platform) and determine appropriate responses promptly. Assist in the review and improvement of team processes, including refining current processes to increase effectiveness and ease of use. Coordinate with an internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions. Learn customer-specific policies and processes. All other duties as assigned or directed. Skills Requirements: Minimum of 4 years experience supporting special IT projects and managing their end-to-end lifecycle. Ability to prioritize and complete assignments independently, meet deadlines and manage multiple changing priorities in a dynamic work environment. Minimum of 3 years experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software. Strong analytical and critical thinking skills allowing individuals to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently. Excellent teamwork and people skills. Excellent written and verbal communication. Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience instead of a degree. Must be able to obtain and maintain a Public Trust. Contract requirement. Required Skills Minimum of 3 years experience testing both hardware and software, ensuring that systems are functioning properly. Minimum of 3 years experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users. Ability to support multiple projects at the same time, each with its own unique set of requirements and needs. Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations. Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers. Ability to write technical documentation and plain language documentation dependent on audience. Initiative-taking, task-driven, and able to quickly learn new skills. Demonstrated understanding of navigating and adapting to unique constraints (i.e., policy, infrastructure) Desired Skills Experience implementing or otherwise managing Jira or similar service platforms (ServiceNow, Zendesk, etc.) Understanding of UX and user research methodologies Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) Support and troubleshooting mobile devices (Android, iOS) Understanding of 508 and accessibility compliance Previous work experience in the federal government Understanding of agile framework and full life-cycle software development methodologies Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI). Education: Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience instead of a degree. Must be able to obtain and maintain a Public Trust. Contract requirement.

Created: 2024-10-29