Quality & Innovation Manager

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation Range: $21/hr - $24/hr commensurate with experience Overview: The Quality and Experiments Manager Oversees the Online Bookstore. Leading the team in ensuring production and financial goals are met. The Quality and Experiments Manager works alongside the Director of Operations in implementing and executing product training as well as tracking and reporting on experiments created to improve sales. Responsibilities: Create strategic work plans to ensure that sales and operational goals are met Provide training and support to the team on systems, policies, procedures, and core processes Implement methods to inspect, test and evaluate merchandise and production Sets goals for the store team, manages execution, tracks progress, and measures results extensively using standard metrics Lead efforts in discovering alternative revenue channels including ebay and additional salvage vendors Work in cooperation with other departments, including but not limited to, Human Resources, In-kind Donations, Marketing, Thrift Experiments and Vocational Programs to ensure store and company needs/standards are met Secondary: Populating collections by category or condition for sales platforms and vendors Attending and participating in occasional marketing and improvements meetings Leading weekly Supervisions with Online staff and coaching them on achieving their goals Minimum Requirements Computer literacy required Experience in databases and with Microsoft applications (Word, Excel, etc) preferred Job coaching and/or personal/professional management experience and/or graduate of vocational program preferred Flexibility in hours/scheduling required; including weekends, evenings, and holidays

Created: 2024-10-29