Tier II Technical Support (750138) // US or GC // ...

About the OpportunityWe are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.We are only considering local candidates who currently reside within 45 minutes of postal code 15423No Third Party Agencies$40 per hour 1099, $34 per hour (W2 - Benefits), or $28 per hour (W2 + Benefits)1 day Work from home, 4 days On-site in Coal Center, PennsylvaniaJob Id: OST-750138Must be able to provide proof of COVID-19 vaccination plus booster shotContract Term: Till end of the 2025 fiscal year with extension based upon performanceHours per week: 37.5Short DescriptionThe Commonwealth of Pennsylvania's ConservationEnvironment Delivery Center (CEDC) is seeking a Tier II Technical Support to document problems, diagnose, troubleshoot, configure, and install PC's, laptops, agency printers, scanners, and software application assistance. The ideal candidate will possess 2+ years with SCCM deployment processes and configurations, 2+ years with Powershell scripting, and 2+ years with ServiceNow.Required SkillsYears of Experience:Bachelor's degree in IT or related field or equivalent experience2+ years of experience with SCCM deployment processes and configurations2+ years of experience with Powershell scripting 2+ years of experience with ServiceNow 2+ years of experience with call tracking and ticketing software2+ years of experience providing user training, documentation, and manualsDesired SkillsYears of Experience:2+ years of experience supporting Commonwealth customers2+ years of experience performing tier II technical support for hardware and softwareComplete DescriptionThe Commonwealth of Pennsylvania's ConservationEnvironment Delivery Center (CEDC) is seeking a Tier II Technical Support to document problems, diagnose, troubleshoot, configure, and install PC's, laptops, agency printers, scanners, and software application assistance. The ideal candidate will possess 2+ years with SCCM deployment processes and configurations, 2+ years with Powershell scripting, and 2+ years with ServiceNow.The Tier II Technical Support will be tasked to:Provide remote support to the Western region, as well as hands on support to the Southwestern portion of the delivery centerSupport Commonwealth of PA customersDemonstrate experience with SCCM deployment processes and configurationsRespond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtimeDocument problems, diagnosis, troubleshooting, imaging, configuration, and installation of PC's, laptops, agency printers, scanners, and software application assistanceServe as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirementsProvide direction to team members and participate in knowledge transfer and documentation when requiredFulfill operational support duties for approximately 5000 devices and individuals in 5 agenciesProvide support involving product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repairCapture all relevant data in incident management system and route incidents as necessaryUtilize remote and web tools to troubleshoot and resolve issues using SCCM remote tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and Powershell ScriptingAssist with computer deployments including setup of new equipment and removal and surplus of outdated equipmentUse established CoPA Enterprise processes for all support activitiesCarry out PC deployments, software installations, system hardwaresoftware troubleshooting and remediationManage the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management applicationDevelop, manage content, configure access management requirements for Operational Support Tier 2 support documentsComply with all CEDC and Commonwealth security policies and guidelinesWork to coordinate Commonwealth Information Security Office (CISO) policies and implementations within the CEDCResearch, analyze, report, and make recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they affect CEDC IT and Program Area businessAssist in maintaining asset inventory in incident management systemEscalate hardware issues to proper vendor as contractedHiring ExpectationsWe are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.No Third PartiesRight to Represent authorization is requiredExpect technical interview screeningExpect F2F interviewBackground checks and verifications will be requiredAbout DantechDantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal OpportunityAffirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information, please see:

Created: 2024-10-29