IT Help Desk Support

Summary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities New User Onboarding & Offboarding Troubleshooting and managing Windows Servers and Active Directory Maintaining Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions for new users Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Ability to use various messages in an event log to affect repairs. On occasions, receive escalated service requests requiring an enhanced response. Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Excellent verbal and written communication skills Possesses strong time-management skills Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira Ideal Qualifications & Experience (not required) Accounting / Fintech CCH Products Thompson Reuters products Extron Conference Quickbooks Administration Technical writing / documentation ITSM / ITAM Agile Methodologies Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Created: 2024-10-29