Health Center Operations Manager

Job Details Job Location Erie HealthReach Waukegan Health Center - 2323 W Grand Ave - Waukegan, IL Salary Range $58,000.00 Salary Description Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay. Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Health Center Operations team! Here's the opportunity to organize, plan and direct the daily dealings of one clinical practice sites. Having accountability for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of the health center(s). At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement. Main Duties & Responsibilities Management of Personnel and Related Functions In consultation with the Site Medical Director(s) and Senior Director of Operations, develops and coordinates staffing plan based on patient volume, revenue, and program needs Hires for site-level open positions in accordance with Erie's hiring policies and in collaboration with the Talent Acquisition team. Manages activities of personnel assigned to the clinical site (s) Oversees Budget and Financial Performance In consultation with the Site Medical Director(s) and Senior Director of Operations, develops, collaborates and monitors the annual personnel, general expense, capital and grants budgets Ensures the establishment and implementation of registration, charge capture, collection, reconciliation and audit processes consistent with established business practices Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial status Ensures Quality Management and Improvement Participates in maintaining an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance Maintains an environment of care in accordance with regulatory and licensing standards, including Joint Commission Encourages the use of Erie's incident report system to support identification of areas in need of improvement Responds to incident reports and patient feedback in a timely manner and in adherence to Erie's patient feedback and incident report guidelines Achievement of Enterprise Goals In partnership with Site Medical Director, assumes responsibility for site's outcomes for established enterprise goals Works to support adherence to established best practices related to achievement of enterprise goals Evaluates outcomes and associated workflows for enterprise goals to continually improve outcomes Oversees Patient Care Support Functions Coordinates space utilization with site Medical Director. Monitors and adjusts patient flow patterns in consultation with clinical providers Develops and manages new patient care program initiatives in collaboration with other administrative and clinical staff Other Duties as Assigned Qualifications Education Required: High school diploma or equivalent, with 6 years of progressively responsible leadership experience; OR Associate degree or two years of college, with 4 years of progressively responsible leadership experience; OR Bachelor's degree from a 4-year accredited college or university with 2 years of progressive leadership experience Preferred: Master's degree a plus Experience: Management experience which includes both supervisory and financial responsibilities is required. Healthcare experience a plus. Skills and Knowledge Knowledge based: Healthcare delivery systems and concepts Working knowledge of grant and contract management, including the ability to integrate these services into daily operations. Process improvement. Departmental and organizational policies and procedures, regulatory/licensing standards and legal requirements affecting operations. Broad understanding of best practices, policies and resources regarding diversity, equity, and inclusion Skill-based Ability to: Develop and implement new ideas. Foster and proactively support diversity in the workforce. Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population. Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills. Inspire excellence in others. Utilize problem-solving and analytical skills. Recognize the needs, physical characteristics, and behavioral attributes of a variety of age groups of patients served. Develop, analyze, and interpret financial performance data. Communicate effectively in oral and written formats. Team-oriented, with the ability to develop effective working relationships with both staff as well as colleagues across disciplines and functional areas. Work independently as well as collaboratively The Erie Advantage Pledge WORKING TOGETHER FOR WHAT MATTERS MOST Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie.

Created: 2024-10-29