Service Center Manager

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us /us/. We offer: A competitive salary A full benefits package, including medical/dental/vision insurance, at date of hire A 401(k) with matching and no vesting An employee purchase discount on Husqvarna products An education assistance program POSITION SUMMARY: The Service Center Manager for Husqvarna Construction in Branford, CT is responsible for managing all business aspects of aftermarket spare parts and programs through their life cycles including ownership over defining market pricing and promotional planning. This position is critical for creating and driving a strategy for aftermarket sales, supporting customers and equipment in the field, managing inventory, and creating profit. RESPONSIBILITIES Aftermarket Parts & Programs Management (60%) Manage ongoing evaluation, initiation, and implementations for process improvements on all business aspects for spare parts and aftermarket programs Lead HCP activities for the Husqvarna global market pricing and aftermarket program initiatives, including development of the annual operating plan (Sales and gross or standard margin) Manage process for forecasting and maintaining sufficient aftermarket parts stocking levels Create and execute strategies for the exit or maintenance of obsolete or low usage parts Drive new aftermarket opportunities and manage ongoing collaboration with Sales, Marketing and Product Management to assure proper input and successful implementation Direct and coordinate competitive pricing and programs for parts, accessories, and aftermarket programs in NA market Manage the incorporation of spare parts and aftermarket programs in the yearly budget process Lead initiative to create sales promotions driven by business objectives Design go-to-market strategy, inclusive of channel strategy and partnerships Direct all (local) catalog and website part number and pricing maintenance for Marketing Responsible for yearly price files on all parts, accessories, and aftermarket programs Lead training initiatives to introduce and promote aftermarket programs, both internal and customer facing Act as customer advocate for resolution of parts, accessories, and aftermarket program issues Work closely with Product Management, Technical Services and R&D on product field issues Partner and coordinate with global partners within the Company Manage day to day activities of Analyst (Aftermarket Parts & Programs) Analytics (40%) Articulate market trends, demand drivers, customer needs, industry trends, and competitive landscape Manage ongoing analysis of market intelligence information regarding pricing and usage Oversee conducting competitive analysis and benchmarking Position-specific Competencies Able to work with and through the team to get results Respond quickly and work at faster pace than normal, while getting results Able to solve new or unfamiliar problems and trouble-shoot problems independently Able to propose, drive and implement major process changes Comfortable leading and participating in cross-functional collaboration Detail-oriented and be able to manage multiple projects simultaneously CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE Strong knowledge of aftermarket sales industry, competitive offerings, changing landscape Strong product and technical knowledge regarding Parts, their function, and usage Strong market knowledge for the construction market, customer types and aftermarket services Demonstrated competency in project management, from conception to completion Knowledge of industry, purchasing, inventory management, warehousing, shipping, and sales practices Sales, promotion, and training aptitudes EDUCATION & EXPERIENCE Bachelor's degree in business or equivalent experience 5+ years of experience in aftermarket program and services management, product management, or aftermarket parts and accessories Solid knowledge of MS Office, especially Excel and data analytics Solid knowledge of CRM and ERP systems Technical/mechanical knowledge a plus WORKING CONDITIONS Medium travel (up to 50-60%) including international High interface with customers and HCP Field Sales Direct and frequent communication with Husqvarna Global Aftermarket team Extensive computer usage Normal office environment Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications

Created: 2024-10-29