IT Support Specialist/ Hybrid/ Cornelius, NC

Job Title : IT Support Specialist Location : Cornelius, NC (Hybrid - 3 days on-site) Job Type : Full-Time Overview : Join North Carolina's leading Managed Service Provider (MSP) as an IT Support Specialist . This full-time role is based in Cornelius, NC , with a hybrid work setup requiring 3 days on-site. We're looking for a motivated IT professional with around 5 years of experience to provide technical support, troubleshooting, and IT solutions to a diverse range of clients. You'll be part of a dynamic team that manages complex IT environments, delivering exceptional customer service and technical expertise. Key Responsibilities : Provide Level 1- 3 IT support for desktop, network, and system-related issues for clients. Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner. Support and maintain client IT environments, including Windows OS , Active Directory , Office 365 , and other enterprise systems. Manage and monitor ticketing systems , ensuring timely resolution of incidents and requests. Assist with onsite installations , configurations, and upgrades of hardware and software. Collaborate with senior engineers on escalated issues and complex troubleshooting. Perform regular maintenance tasks such as patch management, backups, and system monitoring. Maintain up-to-date technical documentation and support guides for clients. Deliver excellent customer service, providing proactive communication and support to end-users. Required Qualifications : 5+ years of IT support experience in a fast-paced environment, preferably within an MSP. Proficiency in Windows desktop and server environments , Active Directory, and Group Policy. Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP) and troubleshooting. Experience with Office 365 administration, email troubleshooting, and user account management. Familiarity with ticketing systems and remote management tools. Solid communication and customer service skills, with the ability to interact effectively with clients and team members. Ability to work both independently and as part of a collaborative IT team. Preferred Qualifications : Certifications such as CompTIA A+, Network+, Microsoft Certifications . Experience supporting virtual environments (VMware, Hyper-V) and cloud technologies. Exposure to backup solutions , endpoint management, and security practices. #LI-GA1 Posted by: Grace Allen Specialization: Technical Support

Created: 2024-10-29