Wealth Management Customer Service Specialist

Looking for a great career with paid benefits on day 1, career growth and an opportunity to advance professionally? Then join Guardian Life! Our Customer Service Specialists are responsible for providing support to financial professionals and Clients via inbound calls to our Service Desk Team. Inquiries range in complexity but center around the servicing and care of brokerage and advisory accounts. Candidates must possess exceptional customer service skills, be highly engaged and looking for an opportunity to build a career with our financial services and wealth management team. You have: 3+ years in a high-touch, service or operations environment preferred. Strong insurance, retirement and/or wealth management knowledge preferred. College degree, or relevant work experience. Securities license preferred (Series 7 or 63), but not required. Demonstrated understanding of computer systems and keyboarding skills. Excellent analytical, verbal, and written communication skills, with strong sense of accountability. Strong organizational skills, ability to multitask. Positive attitude and dedication to providing superior customer service in a team environment. Ability to work remotely with access to high-speed internet services. You will: Accurately answer and research/resolve phone, email and chat inquiries from financial professionals and Clients. Inquiries will cover a wide array of wealth management topics such as new account setups, transfer of assets, mutual funds and annuities, stocks and bonds, qualified and non-qualified plans, as well as brokerage and advisory platform/tools/system navigation and troubleshooting. Provide your expertise to financial professionals and Clients in the review of documents being submitted for processing and provide instruction to ensure accurate completion of all applicable sections. Successfully navigate multiple computer systems while simultaneously managing call flow and providing a best-in-class service experience. Adhere to established procedures to properly verify callers, obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party. Establish clear expectations of next steps that will need to occur to complete/resolve an inquiry and de-escalate concerns, as necessary. Thoroughly and accurately document details of all interactions, in a timely manner, using a tracking system. Meet and/or exceed individual and team performance metrics, including established Quality and Customer Survey goals, while adhering to established team schedule. Be a positive change agent, proactively seeking out process improvements and challenging the status quo to improve the way we do business and continuously raise the bar. Reporting Relationships: As our Customer Service Specialist, Park Avenue Securities, you will report to one of our Team Leaders in the Contact Center who reports to our Head of Customer Service. Location: Hybrid role - 2 days in office, 3 days WFH in the Bethlehem office. Travel - 0-10% Salary Range $41,060.00 - $61,595.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Health Care Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits Dental plan Vision plan Health care accounts - flexible spending, health reimbursement, and health savings accounts Critical illness insurance Life and Disability Insurance Company-paid Life and Disability insurance plus voluntary supplemental coverage Accident insurance Retirement and Financial 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable Complimentary 1:1 financial guidance with a licensed Fidelity representative Time Off and Remote Work Flexible work arrangements (part in-person/part remote) Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement Personal holidays for colleagues to use in recognition of religious, cultural, or civic days Paid parental leave and paid family and medical leave policies Emotional Well-being and Work-Life Emotional well-being, mental health, and work/life resources powered by Spring Health Wellness programs, including fitness program and equipment reimbursement Child, adult, and elder back-up care support through Bright Horizons Adoption assistance College planning Tuition reimbursement Student loan assistance Commuter benefits in select metropolitan areas Equity & Inclusion Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups: Employee Resource Groups: Colleague Connection Committees Community Involvement Committees A culture that encourages colleagues to bring their authentic selves to work Voluntary self-ID Pronunciation and phonetic spelling of names Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Created: 2024-10-29