Automotive Service Advisor/Writer Team Lead

Basil Family Dealerships is seeking an experienced Automotive Service Advisor/ Writer to join our team! The ideal candidate will be energetic, able to multi-task, personable, and self-motivated, with a strong dealership background in the service advisor role and customer service.As a Service Advisor team lead you are not only the liaison between the customer and the technician, but also for leading your team of service advisors to success. This customer-facing position is a great opportunity to further your career in the automotive industry while earning the pay you deserve and receiving awesome benefits! Come join the Basil family, a company that truly cares and appreciates their team!Position: Automotive Service Advisor/ Writer team leadLocation: Basil Volkswagen 6179 South Transit, Lockport NY 14094Service Advisor Compensation: Between $60,000- $100,000 annually (based on experience, knowledge, store franchise, and volume)Schedule: Full Time - 4-day work week, rotating SaturdaysService Advisor Job Duties and qualifications:Lead team members in problem-solving to evaluate customer needs and providing solutionsManage service team and activities including service and repairsSpearhead parts ordering/management activitiesAccurately maintain repair records, monitor labor inventory, maintain compliance with safety/environmental practices and manufacturer requirements.Advise on vehicle maintenance and/or repair to both customers and tech teamHelp customers with vehicle service sales and scheduled maintenance requestsSchedule appointments with customersGreet customers promptly and make them feel at homeServe as liaison between service technician and customers, obtaining accurate customer and vehicle informationAddress customer questions and needs promptly and professionallyAdvise customers on necessary/suggested services and costsMonitor the progress of each vehicle throughout the day and keep customer frequently updatedProven skills include:CommunicationCustomer SatisfactionLeadershipService OperationsRequirements: 2+ years Dealership Service Advisor ExperienceDemonstrated success of past employee/team member growthMust possess strong ethics and valuesProven ability to motivate inspire and communicate to multiple levels of the organizationADP/CDK software knowledge a plusBenefits:Work/Life BalanceWeekly PayAffordable Medical Benefits Paid Time OffOngoing training and advancement opportunitySpecial employee pricing on vehicles and partsValid Driver License is requiredCLICK HERE for more Basil Dealership career opportunities in WNY! The Basil Family Dealerships are a proud EOE. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.

Created: 2024-10-29