Technical Support Analyst 2

Job Title: Technical Support Analyst 2 Location: Norfolk, VA Duration: 9+ Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview. ABOUT THE ROLE The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Skills: Experience using imaging software to image PCs, preferably KACE. Experience using ticketing systems, preferably TDX Extensive experience with Microsoft Office CompTIA A+ Certification Ability to conduct research into a wide range of computing issues as required. Experience with Active Directory Highly self-motivated and directed Tech savvy with working knowledge of office automation products, databases and remote control. Ability to perform hands-on fixes at the desktop level, including installing and upgrading software. Ability to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and config Performing remote troubleshooting through diagnostic techniques and pertinent questions Proficiency in English Good understanding of computer systems, mobile devices and other tech products Customer-oriented and cool tempered

Created: 2024-10-29