Practice Administrator - Crown Heights

Summary of Position • Accountable for the overall management, supervision, and development of respective physician practice and ambulatory operations, while assuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access, and value. • Hold team members accountable to standards of performance to achieve short tactical and long-term strategic objectives to maintain the strategic orientation of the organization. • Lead, supervise, educate and coordinate overall operational and administrative functions to ensure maximum efficiency, high quality patient experiences, and compliance with appropriate HR and regulatory policies. • Collaborate with clinical leadership and Chief Operating Officer, the Director or AVP, Regional Operations to ensure AdvantageCare Physicians' (ACPNY's) strategic goals are achieved by implementation of ACPNY's strategic initiatives. Principal Accountabilities • Work collaboratively with providers, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metric/KPIs. With an assigned POD, works collaboratively with regional operations and nursing leaders, medical office medical director, senior medical directors, and Lumeris leaders to evaluate performance data and improve outcomes in support of our value-based payer arrangements. Supervise and coordinate all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed. • Oversee and document the implementation of and compliance with policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the medical office's effectiveness and the quality of patient outcomes. Ensure compliance with all regulatory agencies, departmental and organization policies and procedures for all staff. • Establish and maintain effective working relationships with leadership, care teams, providers, policy-making bodies, third-party payers, employee relations, patients, and the public. • Disseminate and monitor adherence to departmental/group procedures and conduct meetings with physicians and staff to provide updates on facility and corporate changes; Lead monthly site meeting to provide a forum for organizational performance, open communication and problem resolution, ensuring goals are achieved and policies/procedures are followed. Assist the Director or AVP, Regional Operations in developing organizational strategic plans and objectives based upon identified needs of patients and the communities served by the respective offices. Assess market trends and local needs and guides the development of services. • Assist with budget preparation by providing input on anticipated revenues and expenses. Evaluate monthly budgetary variances and recommends a plan of action to correct unfavorable variances, balance the budget and achieve organizational objectives. Initiate supply orders and control operating expenses. Review payroll to ensure compliance with E-Time policies and procedures; address any deviations. • Monitor key performance indicators to include but not limited to: Schedule and Provider Utilization, No-show, and late cancellation appointment rates, Missing Charge Capture, In-Basket Messages, designated Press Ganey Scores, and Referral Work Queues. Implement performance improvement initiatives, as needed. Continuously seek and implement operational improvements. Lead, support, and mentor staff consistent with ACPNY's strategic plan, to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction. • Assist in the hiring and general orientation of staff; provide work direction, assign schedules, and conduct on-the-job training. Monitor and evaluate performance, and recommend personnel actions, such as promotions, demotions, transfers, and disciplinary actions. Assist in the interpretation of and compliance with Human Resources, ACPNY and departmental policies and procedures. Ensure employees understand and comply with local, state, federal and regulatory standards, as they apply to respective job functions. • In collaboration with the Senior Medical Director, Medical Office Medical Director, the Manager, Nursing, and the Director or AVP, Regional Operations, analyze the medical office's environment to assess deficiencies and make recommendations to ensure to compliance with OSHA regulations. Work within scope to ensure equipment and facilities are safe and clean, medical equipment is operating properly, and the environment of care is adequate. Report any environmental deficiencies to facilities or on-site maintenance. Comply and enforce all HIPAA and information security policies and procedures and reports all suspected cases of breaches of security and confidentiality. Adhere to ACPNY patient-related issues policy. • Lead and operationalize ACPNY pilot initiatives that are consistent with the strategic direction of the organization including patient experience, patient outreach, and patient retention. • Perform other job-related duties as required. Education, Training, Licenses, Certifications • Bachelor's Degree (R) (Healthcare Management or Business Administration - preferred) Relevant Work Experience, Knowledge, Skills, and Abilities • 5+ years' progressive professional work experience in an ambulatory care setting including 3+ years supervisory experience in an ambulatory or other health care setting (R) • Additional years of experience may be considered in lieu of degree. • Experience working in a unionized environment (P) • Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences. (R) • Strong customer service skills (R) • Demonstrated abilities in: Inductive Reasoning, Data Analytics, Employee Engagement, Conflict Resolution, Marketing Management and Provider Relationships (R) • Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint). (R) • Proficiency with computer systems including electronic medical records systems, practice managements systems, and clinical and scheduling applications. (R) • Extensive knowledge of the healthcare marketplace, financial analysis, current reimbursement issues, budgets and operational analysis (P) • Strong knowledge of clinical office procedures, medical practices, and terminology (R) • Ability to set priorities among multiple competing objectives, tasks, and initiatives(R)

Created: 2024-10-29