Sr. Telecommunications Engineer

Brand Description We are open to candidates based in the following markets: Jericho, NY Medford, OR Chicago, IL Columbus, OH Atlanta, GA Provide guidance to the team and technical guidance to IT leadership. Perform technical evaluations of systems and projects. Address, propose, design software solutions to address complex business telecommunication needs. Installing, configuring, and maintaining telecom call center systems and software, such as IVR, ACD, CTI, CRM, etc. Troubleshooting and resolving complex issues related to telecom call center operations, performance, and security. Designing and implementing enhancements and upgrades to improve telecom call center functionality and efficiency. Prepare technical and procedural documentation. Provide technical guidance and support to colleagues. Collaborating with internal and external stakeholders to ensure customer satisfaction and quality standards. Review coding, testing, and documentation of software. Apply modern principles, methods and tools to business initiatives and capabilities. Optimize systems in compliance with the required performance. Ensure minimal cost and promote simplification Prepare functional analysis. Implement detailed engineering projects (examples: layout installation, configuration, support...) Support and assist Telecommunications and Service Desk staff as required. Provide management with daily, weekly and monthly metrics The expected salary for this position is $85,000-$110,000 annually. The actual compensation will be determined by experience and other factors permitted by law. Requirements Minimum of 5 years' experience in managing Telecommunications Systems Administration. Proficient knowledge of telecom call center technologies, protocols, and standards, such as SIP, VoIP, RTP, TCP/IP, etc. Must have both hardware and software support experience. Must have strong written and verbal communication skills. Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback. Experience with Microsoft Teams Voice, Jira, Genesys, Cloud based Call Center, Python and other scripting languages. About Us About , Inc. , Inc. is a leading provider of gifts designed to help customers express, connect and celebrate. The Company's e-commerce business platform features an all-star family of brands, including: ®, ®, Cheryl's Cookies®, Harry David®, ®, Shari's Berries®, ®, Moose Munch®, The Popcorn Factory®, Wolferman's Bakery®, Vital Choice®, Stock Yards® and Simply Chocolate®. Through the Celebrations Passport® loyalty program, which provides members with free standard shipping and no service charge across our portfolio of brands, , Inc. strives to deepen relationships with customers. The Company also operates BloomNet®, an international floral and gift industry service provider offering a broad range of products and services designed to help members grow their businesses profitably; Napcoâ„ , a resource for floral gifts and seasonal décor; DesignPac Gifts, LLC, a manufacturer of gift baskets and towers; and Alice's Table®, a lifestyle business offering fully digital live streaming floral, culinary and other experiences to guests across the country. , Inc. was recognized among the top 5 on the National Retail Federation's 2021 Hot 25 Retailers list, which ranks the nation's fastest-growing retail companies, and was named to the Fortune 1000 list in 2022. Shares in , Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS. For more information, visit or follow @1800FLOWERSInc on Twitter.

Created: 2024-11-02