Housing Manager

Job Description: Essential Duties and Responsibilities Incumbent is responsible for the direction and coordination of all services for a public housing property of 301 to 450 units or a property of 151 to 300 units with extraordinary managerial problems. Ensures the delivery of management services to the property, including the negotiation of lease and rental agreements, occupancy-terminations, collection of current and delinquent rents, and recertification of property residents. Ensures the smooth interaction between residents of public housing and subordinate staff, including attendance at Resident Council meetings. Coordinates the maintenance and repair of all property buildings, grounds, utilities, fixtures, and interior and exterior structures; Receives and processes tenant complaints/requests for repair and maintenance of inoperative, damage and/or broken fixtures, equipment, appliances, etc. Coordinates eviction actions initiated by the District of Columbia Housing Authority (DCHA); Is responsible for monitoring the property's budget; and recommends budget modifications to the Regional Administrator to satisfy changing program requirements and staff adjustments; Ensures that operating procedures for all property activities are completely documented and that documented procedures are updated and revised as necessary; Monitors and evaluates routine operations and special activities for efficiency, effectiveness and compliance with policies and procedures; analyzes existing work methods and management techniques employed to determine if they provide maximum efficiency and effectiveness. Recommends revisions as necessary; Provides overall guidance, interpretation, personnel, and program management to all programs on the property; determine operating problems and procedures; and develops recommended solutions and approaches to the affected area; Plans routine operations, special projects, and new and improved activities; recommends work plans and confers with subordinates to develop properly structured activities with clearly delineated tasks, responsibilities, reporting requirements and time frames; Develops quantitative and qualitative measures for evaluating the performance of each subordinate employee and the performance of the property; develops and implements procedures for the routine collection of information for these measures; Supervises and effectively utilizes property staff. This includes the following assignments and review of work; utilization of personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with standards; recommending personnel actions; interviewing and selecting new employees; approving or disapproving leave; investigating complaints and resolving differences between employees and groups of employees; providing for training and giving such guidance as needed to assure the expeditious accomplishment of work and the development and maintenance of competent staff; Performs other related duties as assigned. Job Requirements: Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Competencies Knowledge and understanding of the mission, objectives and policies of the District of Columbia Housing Authority (DCHA) Knowledge of and experience in the application of applicable laws, policies and procedures of the District of Columbia Housing Authority as they relate specifically to DHCD housing management procedures, policies and practices. Knowledge of organizational funding procedures and skill in the control of obligations and expenditures that housing fund limitations are observed Skill in performing regular and periodic management audits of housing operations including tenant occupancy and assignment procedures, supplies and equipment controls, community services and other activity areas Knowledge of the full range of housing management activities including operations and maintenance, annual inspections, special surveys, management-tenant relations, and referral services Education and/or Experience High School diploma/GED (Bachelor's degree preferred from an accredited college or university with emphasis in housing management, modernization planning and implementation, or other related field); and at least (4) four years' experience in the public housing environment; and at least (1) one year in a supervisory or managerial capacity; or other equivalent combination of education and experience. The duties of this position require current certification as a Housing Manager from an approved certifying organization. Certification must be maintained during the tenure of this position. The incumbent should have knowledge and familiarity with Public Housing programs, the Low-Income Housing Tax Credit (LIHTC), and the U.S. Department of Housing and Urban Development (HUD). The nature of the duties of this position requires on-call duty, 24 hours per day, 7 (seven) days per week. Due to field responsibility, incumbent must possess a valid driver's license and the ability to maintain authorization to drive a DCHA-owned vehicle in accordance with the DCHA Fleet Management Policy. This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.

Created: 2024-10-29