Account Manager, Client Services

Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their pharmacy clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. Under the general direction of the Director, Client Services, delivers on the company's value proposition to its clients. Cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica. This is a remote position where you work from your home office; requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location. We offer: Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Short Term Incentive Bonus If your passion is service excellence and top-quality care come join our team and apply today! *Position will be posted for a minimum of 7 business days Responsibilities • Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives • Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services • The Corporate Account Manager owns client issue escalation and resolution process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients • Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients. It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy • On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management • Collaborates and assists the sales team in serving the account • Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources • Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved • May attend corporate/networking events and conferences• Establishes productive, professional relationships with key personnel in partner accounts • Performs other tasks as assigned Qualifications Education/Learning Experience: Required: Bachelor's Degree in business or related field Desired: MBA Work Experience: Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting Skills/Knowledge: Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing Behavior Competencies: Required: Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge About our Line of Business PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit Follow us on Facebook, Twitter, and LinkedIn. Salary Range USD $75,000.00 - $80,000.00 / Year

Created: 2024-10-29