Service Manager

TriBridge Residential is actively seeking a highly skilled Maintenance Service Manager to join the Loray Mill Lofts team located in Gastonia, NC. The ideal candidate must be able to provide prompt, professional, and courteous service for all resident service requests and maintain all physical aspects of the community following the goals and objectives outlined in the approved business plan. Responsibilities: Communicate company philosophy, standards and expectations to Service associates Continually inform company members of changes to policies, procedures, codes and guidelines and guide on implementing the changes Establish on-call schedules for Maintenance associates, considering to holidays, weekends and vacation schedules Keep the Community Manager informed of the status of all maintenance issues and offer solutions Maintain accurate and adequate inventory in shop tools and supplies Schedule, inspect and approve all contract work to ensure compliance with company policy Assure all contractor's insurance is following company policy and that the three bid process is utilized Ensure compliance with the approved budget when making purchases and/or obtaining bids Assist in the development and provide training, leadership, guidance and positive reinforcement for the maintenance staff Requirements: At least 2 years supervisory experience of at least 2 people 2-3 years of property management maintenance experience or related field Must be HVAC certified Own required tools High School diploma; vocational/technical school and/or college considered a plus. Good communication and reading skills, along with excellent organizational and customer service/satisfaction skills, are essential. Ability to lift 50 pounds Familiarity with the OSHA guidelines Knowledge of electrical, plumbing, carpentry, lock key, swimming pool and spa management, boilers and chillers, budget control and projection, inventory control/purchasing, preventative maintenance control, renovations, developing job safety and health standards and PPE (Personal Protective Equipment Programs) Ability to pass a pre-employment background check and drug screening Required education: High school or equivalent Required experience: Electrical: 2 year Plumbing: 1 year Maintenance Supervisor: 2 years

Created: 2024-10-29