Service Writer

Do Your Best Work with Acme Tools as a Service Writer Acme Tools in Minot, ND is looking to hire a full-time Service Writer to join our team. Do you enjoy having evenings, most weekends, and holidays off? If you are passionate about customer service, have experience with warranty claims, and enjoy working with equipment and tools, we want to hear from you! ABOUT ACME TOOLS For 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee-centric, family-friendly, community-involved, and growth-minded. You'll Enjoy Our: Work-Life Balance - Evenings, most weekends, and holidays off On-the-Job Training Generous PTO - Start earning PTO on your first day Competitive Pay - We pay depending on experience Maternity Leave partially paid through our Short-term Disability Work Environment - Everyone takes pride in their work and can see their impact on the company Employee Discounts Employee Referral Program We Also Provide: Various Medical, Dental, & Vision insurance plans to fit any lifestyle & family Supplemental health insurance programs such as accident, cancer and critical illness Medical & dependent care flexible spending accounts 100% Company Paid Short- & Long-Term Disability Insurance 401(k) Program & Company Matching 100% Company-paid group life insurance Your Responsibilities Include: Creating service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians. Working with both internal and external customers to identify and secure the correct parts in a timely and efficient manner. Communicating with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues. Collaborating effectively with employees across departments. Reviewing and verifying equipment warranty coverage, including parts and labor. Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines. Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly. Following up on outstanding warranty claims to ensure resolution and reimbursement. Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system. Maintaining a safe and secure work environment by adhering to and promoting safety standards. You'll Need: Customer service skills: Ability to communicate effectively with customers and team members. Computer skills and the ability to learn new software Knowledge of tools and equipment Experience with warranty claims: previous experience in handling warranty claims is preferred We'd Love If You Have: Mechanical aptitude or previous service writing experience. Physical Requirements: Ability to lift up to 50 lbs. Ability to sit, stand, and walk for most of the shift. Occasionally push, pull, squat, bend, and reach. *Employment offers are contingent upon successfully passing a drug-screen and background check. Acme Tools is an equal opportunity employer and we encourage individuals from all backgrounds to apply. Want to learn more? If you're ready to take the next step in your career with Acme Tools, apply to see our available positions and apply today!

Created: 2024-11-02