Tier One IT Analyst

Title Tier One IT Analyst Technician Location Pittsburgh PA - Combination of onsite Dormont PA, and local site visits as needed. Type A long-term ongoing contract with the opportunity to hire when selected. Pay Rate $22 per hour Job Description: Tier One IT Analyst Technician Enthusiastic and motivated IT analyst/Technician to provide an internal system and deskside support to employees and contractors. This is a fast-paced and rewarding environment. The ideal candidate will have a mix of technical and customer service skills, a positive and extroverted personality, a passion for technology and helping people, and a drive to learn continuously. Willing to train the right candidate who does not have formal IT experience but wishes to make a change. Basic Function/Responsibilities: Handle Tier 1 escalations through tickets. Follow up on outstanding requests and ensure timely updates and resolution. Provide internal system and deskside support of Windows PCs, Apple iPad and iPhone devices, thin clients, printers, desk and mobile phones, and other technology used in a typical office. Create accounts and configure hardware as part of on-boarding process. Support audio and video equipment in conference rooms. Manage and monitor internal assets to ensure accurate inventory records. Other duties may be added and/or assigned as needed. Requirements: Familiarity with common operating systems such as Windows 10 as well as use of cloud office systems such as Office 365. Familiarity with typical PC hardware, thin clients, printers, scanners, computer peripherals, and mobile devices. Strong customer service and troubleshooting skills. Ability to communicate technical information, both verbal and written, to a wide range of end-users. An ability to learn technical material. Exceptional organization and time-management skills. Ability to work well in a team environment. Ability to lift moderate loads of up to 20 pounds to a height of 3-4 feet. Ability to drive to company locations within the greater Pittsburgh area. A valid Pennsylvania driver's license is required along with a vehicle in good condition.

Created: 2024-10-29