Teller (Cantonese or Mandarin Fluent)

REQUIRED: Applicants must be fluent in reading and writing Cantonese and/or Mandarin Job Description It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers. Reports To • Branch Manager • Assistant Branch Manager • Supervisor Primary Responsibilities • Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals • Cash checks • Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency • Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks • Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line • Providing additional products including Bank Checks, Personal Money Orders and Gift Cards. • May be responsible for bank opening and/or closing • Maintains the highest level of confidentiality with all information obtained • Promotes the bank's products and services • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers • Comply with all department and company policies, procedures and regulations • Other duties as assigned • Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays Desired Skills & Experience • Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees • Mathematical skills • Strong communication & organizational skills • Detail oriented, high degree of accuracy • Competence with computers, telephone, calculator • Ability to work in a fast-paced environment & under pressure as needed

Created: 2024-11-02