Information Technology Technician (Local Government) - ...

Salary: $34,301.00 Annually Location : Somerset County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS-L0438 Department: Local Government Division: HS Bedford-Somerset Co Mh/Id U Opening Date: 10/23/2024 Closing Date: 11/5/2024 11:59 PM Eastern Job Code: L0438 Position Number: Union: Non Union Bargaining Unit: LG Pay Group: LG Bureau / Division Code: Bureau / Division: Bedford Somerset Developmental and Behavioral Health Services Worksite Address: 245 West Race Street City: Somerset, Pennsylvania Zip Code: 15501 Contact Name: Jen Georg Contact Phone: 814.443.4891 Contact Email: THE POSITION Thank you for viewing our job posting! We are Bedford-Somerset Developmental & Behavioral Health Services (DBHS), a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. Learn more about . This opportunity is for an IT Technician to provide support and system enhancement activities for our main offices in Somerset and Bedford plus outlying facilities and remote sites. Requires excellent customer service skills and good working relationship with staff, contracted providers, and the public. This position performs troubleshooting, software installation, workstation set up, software support for users, inventory, and training. Bedford-Somerset DBHS full-time positions include excellent benefits! Healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. Family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave. Put your skills and training to use to perform IT functions and support to our staff! Apply today to join our IT Team! DESCRIPTION OF WORK This position provides support and systems enhancement activities for Information Technology (IT) end users for Bedford-Somerset DBHS. It requires and provides excellent customer service, establishing and maintaining a good working relationship with staff, contracted providers, service providers, and the general public. Work is performed independently using initiative and judgment to resolve user technical problems in the use of IT. Specific duties of this position include: Perform all aspects of employee workstations and peripheral support to include installation, maintenance, and upgrades for PC software. Provide support for telecommunication equipment and services, to include VoIP functions, audio and video conference equipment, and web conferencing. Perform software diagnostic procedures including software utility programs to assess and troubleshoot information technology software problems. Assist with software support functions to all field-based personnel. Support includes responsibility for cellular and broadband internet connections, VPN connections, printers/multifunction devices, workstations, laptops, and tablets. Assist with coding and documenting revisions and modification processes to support application software. Assist in developing reporting information and analytics for staff applications. Assist with ensuring and/or providing day-to-day user support for approximately 250 workstations. Support VPN connectivity for remote users. Assume primary support for all printers. Assist with IT inventories and tagging all IT equipment with inventory asset tags, scanning and inventorying items. Document and manage work assignments through the Help Desk Request System. Assist with implementation and provide end user support and training for all upcoming IT initiatives. Conduct formal classroom and informal information technology training as needed. Develop forms, assist and/or provide training on how to develop forms for the Electronic Health Record, HR Software, Fiscal Software and others as needed. Develop training materials, manuals, bulletins, on-line help documents, and other user aids. Maintain a safe work area and promote an accident-free workplace for others by ensuring equipment and cables do not pose hazards. Perform other related duties as assigned. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or An associate's degree in any information technology field; or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation. This position falls under the provisions of the Older Adult Protective Services Act. Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance. This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 How many years of experience do you possess providing information technology support services involving hardware and software installation, operation, and maintenance? 2 or more years 1 to less than 2 years Less than 1 year No Experience 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Do you possess a conferred associate's degree or higher, or are you within 3 months of obtaining a conferred associate's degree, in any information technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Yes No 04 Do you possess college level education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. Yes No 05 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 06 WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE Receives calls from users requiring technical assistance. Resets passwords and unlocks user accounts. Troubleshoots and resolves general user issues. Follows up with users to ensure their needs have been met. Works with other information technology areas to isolate and identify the cause of problems related to user issues. Escalates more complex issues to a higher-level technician for resolution. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience identifying and troubleshooting user issues. I was responsible for analyzing user information to determine the cause of the issue and how to resolve it. B. I have experience identifying and troubleshooting user issues. I used pre-established help desk scripts or scenarios to guide the troubleshooting process. C. I have successfully completed college-level coursework in computer troubleshooting. D. I have NO experience or coursework related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience identifying and troubleshooting user issues. Your level of responsibility. 08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 09 WORK BEHAVIOR 2 - WRITTEN COMMUNICATION Prepares written, technical, or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns. Compiles, organizes, and tracks data variables regarding each request for system review, analysis, and remediation. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience preparing written, technical, or narrative documents such as status reports and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients. B. I have experience preparing written, technical, or narrative documents such as status report and test script materials. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients. C. I have successfully completed college-level coursework in business writing, technical writing, English composition, journalism, or communications. D. I have NO experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience preparing written, technical, or narrative documents such as status reports and test script materials. Your level of responsibility. 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 12 WORK BEHAVIOR 3 - NETWORK INSTALLATION Installs physical network services, including racking and cabling the servers and labeling and documenting equipment for inventory purposes. Sets up shared resources on the network such as printers and access to file servers. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience installing physical network services. I was responsible for setting up shared resources on networks such as printers and access to file servers. B. I have experience setting up shared resources on networks such as printers and access to file servers; however, someone else was responsible for installing the physical network services. C. I have successfully completed college-level coursework in computer networks or installing network devices. D. I have NO experience or coursework related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The actual duties you performed related to network installation. Your level of responsibility. 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 15 WORK BEHAVIOR 4 - NETWORK MONITORING AND TESTING Monitors network and reports any issues to higher-level specialists. Performs hardware and software diagnostics to isolate and correct system issues. Executes test plans for new systems and analyzes outputs to ensure compatibility before implementation. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics to isolate and correct system issues. B. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided. C. I have successfully completed college-level coursework in network monitoring or network management. D. I have NO experience or coursework related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience monitoring and evaluating network performance. Your experience performing hardware and software diagnostics Your level of responsibility. 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours 18 WORK BEHAVIOR 5 - PERSONAL COMPUTER/USER SET UP AND MAINTENANCE Installs and configures hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs. Levels of Performance Select the Level of Performance that best describes your claim. A. I have experience installing and configuring hardware and software for workstations. I was responsible for performing minor adjustments and repairs as needed. B. I have experience installing and configuring hardware and software for workstations. Someone else was responsible for making minor adjustments and repairs. C. I have successfully completed college-level coursework in computer networking basics. D. I have NO experience or coursework related to this work behavior. 19 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. Your experience installing and configuring hardware and software for workstations. Your level of responsibility. 20 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University Course Title Credits/Clock Hours Required Question

Created: 2024-10-29