Office Manager

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Restoration 1 of Washington DC (R1 DC) is searching for an Office Manager to perform general office tasks in water, fire, and mold restoration business services. The candidate must be able to work independently with little supervision. The duties will be to assist the owner in the daily office functions to include to include data entry into CRM systems, QuickBooks entry, equipment and supply ordering, billing, payment collections, job scheduling, payroll processing, communication with potential and existing customers, document filing and other relevant office tasks. Working for R1 DC, you will find a unique and fulfilling culture with opportunities for growth. Position Summary/Purpose Provide support to management/ownership in the orchestration of the administrative, human resources, and operations functions. Facilitate the efficient operation of the office. Help retain customers by providing emotional gratification through follow up contact with them and through the accurate transcription of customer information. Primary Duties and Responsibilities • Maintain production capacity through adequate staffing, equipping, and supplying of the office. • Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the administration of the office, and maintenance of the customer database. • Answer phone and handle incoming calls. • Type estimates. • Type business correspondence. • Schedule work. • Conduct follow-up phone calls to customers. • Accurately prepare invoices. • Complete inner office documentation. • Data entry using company approved computer software. • Make deliveries to and from post office and or UPS Store. • Process production paperwork. • Administer human resource functions. Additional Duties and Responsibilities • Assist in collecting overdue receivables. • Assists in development of strategic goals. Decision Rights and Authority • Scheduling of service vehicles and technicians. • Control spending for the department within the budget as established in the strategic plan. Working Relationships and Scope • Maintain efficient and accurate flow of production paperwork from the field to administration. Performance Competencies • Integrity Uncompromising, ironclad. Does not cut corners. Does what is right even when it means taking a stand. Not politically expedient. • Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet. • Written Communication Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. • Team Building Achieves cohesion and effective team spirit with peers and subordinates. Fosters a climate characterized by open, honest relationships. Treats subordinates fairly. Shares credit. • Planning and Organizing Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well. • Mature Judgment and Decision Making Demonstrates consistent logic. Anticipates consequences of decisions. • Initiative and Independence Takes calculated risks with favorable outcomes. Although committed to the team, is willing to take an independent stand. Initiates projects. • Technology The individual regularly uses standard word processing, spreadsheet, and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment. Qualifications - Knowledge, Skills, and Abilities • Education and Experience Associate (2-year) degree in accounting or business-related field with a bachelor's degree (4-year) preferred. Minimum of three (3) years of broad bookkeeping experience including A/R, A/P, General Ledger, and Payroll. • Bookkeeping, Accounting, and Financial Reports Strong bookkeeping and accounting skills and understanding of financial reports: Profit & Loss, Balance Sheet, and Cash Flow. Extensive experience using bookkeeping software such as QuickBooks, Peachtree, Great Plains, etc. • Mathematical Skills Strong math skills. Ability to compute rate, ratio, and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks. • Computer Skills Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, and Excel. • Certificates, Licenses, and Registrations None required for this position Physical Demands The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Working Conditions • This work of this position is predominantly carried out in an office environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. • Noise level in the work environment is usually quiet. Flexible work from home options available. Compensation: $22.00 - $25.00 per hour Restoration Support to Help You Get Your Normal Back At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal. What We Do Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.

Created: 2024-10-29