Operations Coordinator

SUMMARY Under the direction of the Operations Manager, the Operations Coordinator is responsible for assisting in the overall operations of the communities in accordance with resident needs, government regulations and our internal policies and procedures. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. Resident Care and Satisfaction - Assists with providing, promoting and requiring high-quality resident relations and care management as per specific care plans for each resident. Participates in problem resolution and conflict management to ensure the health care needs of residents are met or exceeded. Develops, implements and helps to manage program activities and takes action to improve our programs as necessary. Occupancy/Marketing - Assists Operations Manager in achieving marketing and leasing goals for the community. Participates in providing tours and marketing community to external businesses, prospective residents and families, and healthcare markets. Assures building preparation for tours and model apartments are ready to show. Ensure other company properties are promoted to potential residents as appropriate. Assists in admission/acceptance assessment process and necessary documentation in compliance with state regulations DHS 83 and 89. Revenue/Budget Management - Assists with maintaining occupancy, revenue, and other expenses and profit margins within the budgeted parameters. Helps manage the financial outcomes of the community to include accounts receivable, accounts payable and payroll. Staff Management - Assists the Operations Manager in management of the overall operation of the community. Helps supervise multiple departments such as activities, dining services, care staff and housekeeping. Assist with the interviewing, hiring, training, and development of staff. Assures all employee documents are maintained in accordance with HR compliance. Helps to maintain proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs including acting in place of department managers during vacancies/leaves. Compliance - Demonstrates knowledge of and enforce all WI State Chapter DHS 83 and 89 guidelines, company policies and procedures, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Ensures appropriate medical documentation and administration of medications and treatment according to MD orders. Ensures that all Chapter DHS 83/89 and Fair Housing Standards are met at all times. Complies with OSHA, Workers' Compensation, and any other reporting requirements. Supports compliance with performing audits at each community to ensure all regulations are met. Quality, Safety, and Physical Condition - Works with Operations Manager to ensure the internal and external property areas meet company safety and physical condition standards. Assists with conducting regular inspections of the buildings. Maintains safety and security of residents and employees at all times. Performs other duties as assigned . Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES: Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Building Customer Loyalty - effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty. Building Partnerships - identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals. Continuous Learning - Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Decision Making - i dentifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences. Initiating Action - taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Planning and Organizing - establishing courses of action for self and others to ensure that work is completed efficiently. Professional/Technical Knowledge and Skills - having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise . EDUCATION and/or EXPERIENCE • Bachelors Degree in Healthcare Administration or Nursing. • Previous Assisted Living (RCAC or CBRF) experience desired, as is familiarity with State of WI Chapter DHS 83 and 89 guidelines. • Previous experience working with resident satisfaction, budgetary and regulatory compliance, staffing and physical plant oversight. • Previous supervisory experience is preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Basic math ability REASONING ABILITY Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines. CERTIFICATES, LICENSES, REGISTRATIONS Healthcare Administration certification or RN licensure as appropriate. OTHER SKILLS AND ABILITIES PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 80 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

Created: 2024-10-29