Tech II IT Support Tech

A leading IT company that is leading technology in our industry in. Our client provides Managed Services to businesses in the Tri-Cities area and they are are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks. Responsibilities Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Write technical documents on how to or SOPs Network Administration Update/Create scripts Troubleshooting servers Server administration Qualifications Firm understanding of L2 and L3 networks (VLAN, STP, OSPF) Firm understanding of wireless protocols (802.11, BT, LPWA) Firm understanding of VOIP systems Firm understanding of AD/DS services (AD, GP, and DNS) Firm understanding of MS365 (EntraID, Intune, and Exchange Online) Firm understanding of RMM tools Scripting knowledge (PS, Python, etc.) Knowledge of MDM tools Certifications Active Industry/Vendor networking certificate INDPA

Created: 2024-10-29