Lead (Head) Teller - PJM Branch

BRANCH LOCATION PJM Branch 312 N. Martin Luther King Boulevard Baltimore, MD ***Saturdays Included*** Position Summary With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters. Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management. Education High School Diploma Required General Education Degree (GED) in lieu of High School Diploma Required Associates Degree Preferred Experience 36 Months Teller Experience Required 36 Months Sales/Customer Service Experience Required Additional Experience Information Proficient in ATM, TCD and Branch Settlements. Proficient in problem resolution; teller differences, member inquiries and departmental inquiries. Certification and Licensures Leadership Development Program - 1st Year Required Successfully complete MSR Training Curriculum Required MECU conducts credit, bond and background checks. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Created: 2024-10-29