Quality Lead

LHH Recruitment Solutions has a Quality Leader for our client near the Dayton, NJ area. This direct hire, fully on-site role focuses on handling quality issues that arise, customer complaints and technological troubleshooting. This on-site position requires a strong background in electronics technical troubleshooting, and/or software development utilized for troubleshooting, strong customer engagement and resolution experience as well as strong cross-collaboration skills. Ideal candidates will have a minimum 3-5 years experience within a quality and customer facing role most recently within a technological environment. Successful candidates will have a proven background of customer resolution and proven record of creating and presenting detailed technical reports as well as a bachelors degree in engineering and/or technology. Salary range: $70,000 to $80,000 DOE. Responsibilities: Manage new and ongoing customer complaints and/ or technological troubleshooting. Prioritize and track KPIs regarding timely communication regarding to status and resolution. Collect, analyze, and report on quality data utilizing Salesforce. Monitor, analyze, and report data to identify trends and recommend improvements. Work cross-functionally with numerous departments to address quality issues and implement quality improvements. Assist in identifying opportunities for improvement and aid in implementing strategies to enhance quality and efficacy. Manage KPIs including but not limited to; processing time, frequency and quality of communication. Report KPIs to internal and external stakeholders. Maintain an ongoing high level of product knowledge. Attend customer meetings and internal international meetings with product development teams and factories to challenge the quality process. Troubleshoot job site issues. Create accurate and detailed reports. Perform and support product modifications as needed. Ensure all products and procedures comply with quality standards and regulatory requirements. Requirements: Bachelor's degree: Engineering / technology. Technical knowledge and experience in electronics and/or software development to properly characterize product issues. Minimum of 3-5 years of experience in a quality/technological troubleshooting environment. Network (RS485 / POE / Zigbee) knowledge highly preferred. Proven ability to conduct a solving process phase with other departments. Proficient with office applications - Word and Excel, Teams and Salesforce, SAP highly preferred. Proven ability to deliver presentations / detailed technical reports as needed/required. Proven ability and experience in conducting a customer meeting. Collaborate on inter-departmental solving processes with business lines with the engineering department, customer service, tech support, and product services teams as needed. Proven technological analytical skills/synthesis. Focused on customer satisfaction. Quality tools / methods knowledge (8D, 5W2H) highly preferred. This posting is a representative sample of the types of roles we typically place with our clients. Depending on the specific client, location, and role, the salary range is estimated to be $70,000 to $80,000 DOE and benefits may include medical, dental, vision, 401k+match and PTO. Pay Details: $70,000.00 to $80,000.00 per year Search managed by: Laura Orozco Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Created: 2024-10-29