Hotel Night Auditor

Rivers Casino Pittsburgh is seeking a Night Auditor to join our team. In this role, you will be responsible for efficiently handling hotel transactions during evening shifts while ensuring top-notch customer service. As a Night Auditor, you will play a crucial part in ensuring a seamless experience for our guests, from check-in to check-out. If you possess exceptional multitasking abilities, attention to detail, and a passion for delivering outstanding customer service, we want you on our team. Responsibilities: Extend a warm and genuine welcome to guests, addressing their inquiries, providing information about various hotel amenities and local attractions, and ensuring their needs are met promptly. Conduct daily audits of the hotel's financial data, handle guest transactions, and collaborate with different departments as required. Proactively engage with guests throughout their stay, making them feel valued and appreciated. Manage room bookings and special requests, ensuring efficient allocation based on VIPs, repeat guests, and specific packages. Process credit card transactions and accurately post charges to guest accounts. Ensure accuracy in financial documents and prepare necessary reports. Assist with guest check-ins and check-outs, including the preparation of registration cards and guest folios. Handle guest complaints and emergencies calmly, finding effective solutions and ensuring a positive resolution. Other duties as assigned. Qualifications: High School diploma or equivalent required. Previous experience in a hotel or related field preferred. Positive and friendly demeanor with a strong commitment to customer service. Exceptional multitasking skills and attention to detail. Excellent verbal and written communication skills. Ability to handle high-pressure situations with professionalism. Ability to learn and maintain knowledge of operation of phone and reservations systems. Familiarity with computer systems and software. Ability to handle financial transactions accurately and efficiently. Must be able to successfully pass the pre-employment processes. Availability to work flexible shifts, including weekends and holidays. Certifications: Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: Prolonged periods of sitting or standing Must be able to traverse within the operating areas to respond to and assist other Team Members. Frequent bending, reaching, pushing/pulling up to 25 lbs., and twisting. Finger/hand dexterity to maneuver on computer keyboards and other office equipment. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Created: 2024-10-29