Level 2 - IT Technician

Are you a tech-savvy problem-solver ready to take your IT career to the next level? We're seeking a Level 2 IT Technician with a passion for delivering exceptional technical support in a hybrid work environment. In this role, you'll be the go-to expert for resolving complex IT issues, ensuring our users have a seamless technology experience. You'll work from home most of the time, but be ready to travel to on-site locations as needed to handle work orders. Key Duties: End-User Onboarding: Create and configure user accounts, install software, and provide initial training to new employees. Ticket Management: Respond to and resolve technical support tickets in a timely and efficient manner, prioritizing urgent issues. Computer Maintenance: Perform routine maintenance and troubleshooting on computers, laptops, and other hardware. Remote Support: Provide remote assistance to users, using remote assistance screen-sharing tools and other technologies. On-Site Support: Travel to on-site locations as needed to resolve IT issues that cannot be handled remotely. This includes, but is not limited to, printer setup, and basic network troubleshooting. Documentation: Maintain accurate records of support activities and create knowledge base articles to help users self-resolve issues. Qualifications: Certifications: CompTIA A+ Core 1 & 2 (required) Experience: 2+ years in a Level 2 IT support role. Technical Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and common hardware components. Soft Skills: Excellent problem-solving, communication, and customer service skills. Other: Ability to work independently and as part of a team. Basic knowledge of Google Workspace, Trello and other technical skills are also a plus. Benefits: Competitive Salary: We offer a competitive compensation package that rewards your skills and experience. Flexibility: Enjoy the benefits of a hybrid work environment, balancing work from home and on-site visits. Growth: We provide opportunities for professional development and advancement. To apply: Submit your resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

Created: 2024-10-29