Teller

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Overview: The Teller is responsible to provide financial services to our members in a confident and professional manner that assures efficient operations and exceptional member service by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. Tellers respond to member requests and inquiries, make recommendations about products and services, as well as maintain and balance cash supplies. Responsibilities : Specific duties include, but are not limited to, the following: Adhere to MCU's policy, procedure and regulations. Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to exercise judgment, raise questions to management, and adhere to policy and guidelines Verify member's identity and identification prior to conducting any service on accounts within established guidelines. Prepare journal entries as necessary. Verify large negotiable items as required. Achieve assigned goals and referrals. Takes responsibility and accountability in following all service standards set forth by MCU. Maintain member's confidence and protects MCU operations by keeping information confidential Support member engagement by processing teller transactions, sharing digital solutions, and making appropriate introduction to MSR's or Branch Management Team Ability to educate and connect members to technology and share the value of MCU digital services Experience working with others on a team to meet member's needs. Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions Ability to interact with integrity and professionalism with customers and team members Support/ participates in branch and team building activities Open, close, and secure teller terminal and CDM daily. Accurately balance teller terminal host totals and cash drawer. Assist with back-up work and distribution of daily work. Accurately calculate and verify all incoming and outgoing cash. Comply with BSA and SAR requirements. Performs other related duties assigned by management. Travel and work at other branch locations as required. Work overtime as required and ability to work weekends as needed and scheduled Perform other related duties as requested and special projects as assigned. Requirements : High school diploma or equivalent required. Previous Teller or cash handling in a retail environment. Ability to work well under pressure. Prior customer service experience, preferably working with high volumes. Ability to read and comprehend instructions, correspondence and memos. Excellent written and verbal communication skills. Friendly and professional Highly ethical. Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail. Technologically proficient. Computer skills (Microsoft products) Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following: Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive. Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives. Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly. Teamwork - You'll work to achieve common goals as part of ONE TEAM. Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would. Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued. We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary: $16.00 to $21.14 hourly

Created: 2024-10-29