Technical Services - Office (DocuCare) Level 1

Once selected you should be eligible to pass through the Drug Test and Background Test. Driving Required - Personal Vehicle (Less than 25%) Role: Technical Services - Office (DocuCare) Level 1 Location: Cleveland, OH 44122 Duration: 12+ months (Possible Extension) Shift timings: M - F (8:00 AM - 5:00 PM) ESSENTIAL FUNCTIONS:- Possesses skills and competencies to deliver basic contracted customer requirements (including: copying, faxing, printing, and scanning functions) Tasks and activities are defined and routine Point of contact for equipment support and service Perform basic equipment problem diagnosis Clean and maintain office equipment as needed Replace operator-accessible parts and consumables Maintain appropriate supply inventory Maintain agreed-upon level of uptime for the copier fleet Collect and submit meter reads Track and coordinate the Move/Add/Change (MAC) of office equipment/assets Point of contact for equipment removal/delivery Point of contact to receive and electronically log customer jobs Apply asset tags to office equipment and update the database Process and distribute incoming and outgoing faxes, log for billing purposes Ability to lift up to 50 pounds SKILLS: - Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.) Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks Able to demonstrate ability to send and receive email; -- Find, open, and save documents and files -- Perform data entry -- Use Internet Explorer for web browsing -- Send documents to preconfigured printer Able to demonstrate use of Basic Math skills (division, multiplication, percentages) Able to demonstrate business maturity and professionalism EXPERIENCE: Experience in a Customer Service environment (minimum 1 year) EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Created: 2024-10-28