Front Desk

Job Summary: Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out. This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy. Responsibilities: - Greet guests upon arrival, confirm reservations, assign rooms, and issue keys. - Process all guest check-ins and check-outs, and handle reservations and cancellations. - Provide information about hotel services, facilities, and surrounding areas. - Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction. - Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns. - Manage billing and payment processes, ensuring accuracy in all transactions. - Maintain a tidy and organized front desk area. Qualifications: - High school diploma or equivalent; degree in hotel management or relevant field is a plus. - Proven experience in a customer service role, preferably in a hotel or related field. - Strong communication and interpersonal skills. - Proficiency in using hotel management software is preferred. - Ability to work in a fast-paced environment and handle stressful situations professionally. - Flexibility to work in shifts, including evenings, weekends, and holidays.

Created: 2024-10-28