Office Manager - Hampton Inn & Suites Wilmington ...

The Hotel Office Manager has a pivotal role that combines administrative support, human resources functions, payroll management, and basic accounting tasks. This position ensures the smooth operation of the hotel office, supporting management and staff in various administrative and operational capacities. Duties/Responsibilities: Maintain a well-organized office environment, including managing office supplies, equipment maintenance, and correspondence. Assist with front desk operations during peak times, including guest check-ins and check-outs, and handling guest inquiries. Coordinate schedules for meetings, interviews, and staff training sessions. Assist with the planning of employee events (including monthly birthdays, luncheons, holiday party, etc.) Maintain and update employee records, ensuring confidentiality and compliance with legal requirements. Facilitate the onboarding process for new employees, including orientation and necessary paperwork. Address employee inquiries regarding HR policies, benefits, and payroll. Prepare and process payroll, ensuring accuracy and timely payment of salaries. Oversee the timekeeping system, ensuring accurate recording of hours worked and leave taken. Maintain payroll records and handle payroll-related queries from employees. Process invoices, track expenses, and manage accounts payable and receivable. Liaise with suppliers and vendors, managing contracts and ensuring timely payment for services rendered. Help manage the employee uniform distribution and inventory. Ensure compliance with hotel policies, local, state, and federal regulations, especially in HR and financial practices. Assist with special projects and perform other duties as assigned by the General Manager. Requirements Excellent communication and interpersonal abilities. P roficient in hotel management software and Microsoft Office Suite. Strong analytical and problem-solving skills. Ability to work under pressure. Exceptional organizational skills with the ability to multitask and prioritize effectively. High level of accuracy and attention to detail in all tasks. Excellent customer service skills with a professional and friendly demeanor. Education and Experience: Associate's or Bachelor's degree in Business Administration, Accounting, Human Resources, or a related field preferred. At least 2-3 years of experience in an administrative or office management role, preferably in the hospitality industry. Familiarity with HR practices and procedures, including recruitment, payroll, and employee relations. Basic knowledge of accounting principles and experience with financial reporting, accounts payable, and receivable.

Created: 2024-11-02