IT Cybersecurity Specialist

Description Summary: Wausau Supply Company (WSC) relies on technology to drive all aspects of the business. The IT Cybersecurity Specialist role will support the Infrastructure Team to provide level 1 and level 2 Information Technology (IT) network/system support across all technology platforms for both internal employees and external customers. This role will be responsible for informing and updating the company's cybersecurity strategy, monitoring and resolving security-related tickets, developing and maintaining cybersecurity awareness programs, and serving as the primary contact for cybersecurity related concerns and issues. Duties to include, (but not limited to): Inform and update WSC layered cybersecurity strategy and roadmap based on data provided by risk assessments, audits, best-in-class industry frameworks, penetration tests, tabletop exercises, and third-party recommendations. Manage Remote Monitoring and Management (RMM) systems, Microsoft Defender, and third-party security solutions and relationships. Drive execution of cybersecurity roadmap in balance with urgent closure of intelligent monitoring findings. Support executive communications on cybersecurity efforts for senior leaders, customers, industry peers, and board members. Identify and troubleshoot issues utilizing support tools, remote access, internet resources, internal documentation, and peer support as appropriate. Document all efforts in support ticketing systems. Monitor and track incidents to ensure resolution occurs within customer service level agreements (SLAs). Develop, maintain, and conduct a comprehensive cybersecurity awareness training program for all employees to ensure ongoing awareness and compliance, including tabletop exercises. Plan, coordinate, and audit regular maintenance tasks including updates, upgrades, backup monitoring, and test restores. Collaborate with other business units to ensure information security meets the needs of the organization. Maintain current and accurate documentation of system configurations. Engage and contribute to long-term IT projects as outlined by special project charters. Provide after-hours support on a rotational basis. Perform other duties as assigned. Skills and Abilities: Thinks and acts strategically. Strong sense of urgency. Provide first-rate assistance and solutions. Demonstrate excellent, proactive oral and written interpersonal skills. Remain highly organized, flexible, and able to react appropriately to immediate issues with attention to detail Manage time and prioritize work. Learn new technologies and keep abreast of the latest technological advances. Motivated to go beyond the job description to ensure the work gets done. Experience with incident response and threat intelligence. Familiarity with security compliance and best practices. Education / Experience: Possess a minimum of a four-year degree from an accredited college or university in Information Technology, Computer Science, or a related field and a minimum of 5 years of related work experience. Working Demands / Physical Requirements: General office conditions with continuous sitting with heavy computer usage. Occasional short-term out-of-town travel for educational purposes. Afterhours support on a rotational basis. Ability to lift up to 50 pounds. Conclusion: The IT Security Specialist will exemplify the high standards that have come to be associated with WSC. As an ESOP owner, acting with honor, integrity, and positivity is imperative. 100% uptime of the systems that allow for trucks to roll, phones to ring, and product to ship is the IT Cybersecurity Specialist's prime objective. The IT Cybersecurity Specialist reports to the Infrastructure Manager.

Created: 2024-10-28