Customer Service Representative

Corporate Resources, on behalf of our client located in Elk Grove Village, IL, is hiring a full-time, permanent Customer Service Representative (Hybrid).CSR - Customer Service Representative (Hybrid)- Elk Grove Village, IL$48,000 - $55,000AnnuallyWhat we offer:Medical, dental, vision, insurance401k match3 weeks PTOA flexible hybrid (2 days work from home) schedule after trainingFor over twenty years we have been committed to fighting diseases such as cancer, kidney, and liver disease. Our mission is to develop cutting edge products and tests that can identify disease in its earliest stages.Due to a promotion, we are looking to add a bright, resourceful, and team-oriented CSR - Customer Service Representative to our team. Our commitment as a company is to both our customers and employees. It is because of this culture that we can provide the best service possible.The CSR - Customer Service Representative is responsible for providing daily customer service support through calls regarding purchase orders, price quotations, and general e-mail inquiries. The selected candidate must have strong order entry and verbal communication skills.CSR - Customer Service Representative:Provide excellent customer service through all areas of responsibilitiesReceive, review, and enter incoming purchase orders and return requests in a timely mannerProvide information on pricing, stock availability, products, and lead timesDevelop in-depth knowledge of our product line to better aid with customer selectionExpedite orders at customer request - including rushes, pricing, samples, deliveries, etc.Maintain customer relationships and a thorough understanding of their needs while ensuring customer information is documented and maintained properlyProcess customer returns and credit requestsAnticipate, identify, and resolve all order issues via phone or emailCSR - Customer Service Representative Requirements:1 year of customer service experienceMicrosoft Office experience and ability to adapt to new softwareExcellent verbal, written, and interpersonal communication skills with the ability to interact professionally and effectivelyAbility to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines

Created: 2024-10-28