ServiceNow Developer

ServiceNow ITSM Developer We are looking for an experienced ServiceNow developer to implement ServiceNow ITSM. Responsibilities include setting up and configuring ServiceNow ITSM, as well as migrating configurations, user access, templates, workflows, and the service catalog from the existing ITSM system.Qualifications:Strong proficiency in JavaScriptFamiliarity with UI, SQL, HTML, and CSSKnowledge of XML and structured programming principlesUnderstanding of ITIL processesExperience in creating reports within ServiceNowSkilled in ServiceNow Playbook developmentExperience with inbound and outbound data exchange between ServiceNow and other systems via REST and SOAP APIsFamiliarity with Remedy ITSM, Microsoft Power BI, ServiceNow CSM, and ServiceNow NowAssist is a plusResponsibilities:Develop and execute a technical implementation and migration plan for ServiceNow ITSMInstall, configure, and customize the ServiceNow ITSM platform, including business rules, UI policies, workflows, playbooks, and tables, to meet organizational requirementsMigrate configurations, user access, service requests, incidents, work orders, and change requests from the existing system to ServiceNow ITSMSet up integrations between ServiceNow and other systems to enable efficient data exchange using APIs and data loadingGenerate reports for ITSM data in ServiceNow and Microsoft Power BIReview the current ServiceNow CSM setup and assist with troubleshooting any issuesAnalyze system performance, adjusting tuning parameters or code for optimal performanceConduct unit testing, UAT, and stress testing in collaboration with technical staff Implement ongoing enhancement requests

Created: 2024-11-02