Cloud Communications Consultant

Position SummaryEffectual Cloud Communication Consultants are members of the Public Sector Program Management team responsible for ensuring that customer-facing projects are delivered with exceptional customer satisfaction and technical excellence. Effectual Cloud Communication Consultants are "Brand Ambassadors" and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.A Glimpse into the Daily Routine of a Cloud Communications ConsultantThe Cloud Communications Consultant will serve a critical role supporting the government cloud contract sponsor and cloud evangelists in shaping and executing a cohesive and effective communication strategy centered around cloud technologies. Act as the bridge between technical cloud teams and non-technical stakeholders, ensuring that the benefits, features, and strategic direction of cloud adoption are clearly communicated across all levels of the organization and to external partners. Work closely with key stakeholders, including but not limited to system owners, development teams, cloud cost analysts, cloud technology evangelists, finance, and INFOSEC, to align messaging with organizational goals. Leverage a deep understanding of communication channels, audience engagement, and brand positioning to create clear, compelling, and consistent messages that foster a better understanding of cloud technologies and promote cloud adoption.Evaluate current communication practices, identifying areas for improvement, and ensuring that all communications, from internal memos to public-facing content, reflect the organization's goals, values, and compliance obligations, such as NIST, FISMA, and FedRAMP. In addition to enhancing internal cohesion and improving interdepartmental collaboration around cloud initiatives, play a key role in strengthening the organization's external image, ensuring that the benefits of cloud technology are communicated effectively to the public, partners, and external stakeholders. Collaborate with AWS for support, troubleshooting, and engagement. Bring AWS teams into the conversation as necessary, ensuring that the government organization has access to the latest cloud solutions and best practices, and that communications reflect accurate and up-to-date cloud capabilities. Through strategic planning, creative execution, and ongoing collaboration with both internal teams and AWS, help guide the organization in its cloud journey, making cloud technologies more accessible, understood, and integrated across the government landscape.ResponsibilitiesCloud Messaging Strategy:o Develop and deliver comprehensive cloud communication strategies that support the organization's cloud initiatives, ensuring consistency across all messaging platformso Craft tailored cloud-related messages that resonate with target audiences, including business users, technical teams, and external stakeholderso Ensure that all communication aligns with the organization's goals, values, and compliance requirements in cloud adoptionStakeholder Engagement & Collaboration:o Work with various stakeholders, including system owners, development teams, cloud cost analysts, cloud technology evangelists, finance, and INFOSEC, to understand their communication needs and ensure cohesive messagingo Act as a communication bridge, translating technical cloud concepts into digestible, business-friendly language for non-technical audienceso Collaborate with AWS representatives to gather insights and create accurate, clear, and effective cloud communicationsEvaluation & Improvement of Communication Practices:o Assess current cloud communication practices and identify areas for improvement in terms of clarity, engagement, and effectivenesso Propose and implement improvements to communication tools, channels, and messaging strategies that enhance engagement with target audienceso Ensure that communication efforts are tailored to meet the needs of varied audiences, from technical teams to high-level executives and external partnersExternal Communication & Public Relations:o Strengthen the government organization's external image by creating clear, compelling, and compliant communications related to cloud technologieso Develop public relations materials, including press releases, social media content, and articles, that promote the organization's cloud initiatives and successeso Foster better connections with customers, partners, and the wider community through strategic communication effortsInternal Communication & Cohesion:o Improve internal communication channels to foster greater understanding and collaboration among different departments, especially those involved in cloud initiativeso Drive internal campaigns and communication efforts that promote the benefits and adoption of cloud technologies within the organizationo Ensure that cloud-related communication supports and enhances internal team collaboration, cohesion, and moraleAWS Collaboration:o Collaborate with AWS teams for support and discussion, ensuring clear communication when delivering cloud solutions and informationo Bring AWS into the communication process when needed, leveraging their expertise to ensure accuracy and alignment with AWS offerings and solutionso Engage AWS to co-create materials or resources that communicate complex cloud concepts effectively to stakeholdersCompliance Awareness:o Ensure all communications, both internal and external, adhere to public sector cloud compliance standards, including NIST, FISMA, and FedRAMPo Work with legal, security, and compliance teams to ensure messaging reflects the organization's commitment to following federal regulations and guidelinesQualificationsMinimum Education: Bachelor's degree in related discipline ANDMinimum Experience: 10 years' experience including Cloud Professional Certification ORSubstitution/Alternative to Minimum Education and Experience: Must have at least 10 years of on-the-job experienceBe able to work remotely but, be able to go on-site as requested and/or occasionally with potentially some form of post-pandemic cadence, on-site in Washington DCCertifications - AWS Associate or Professional Certifications and/or Project Management Professional (PMP, ACP)Must be a US CitizenExperience in a communications role, with experience in the public sector and a focus on technology or cloud initiativesExperience working with diverse stakeholders to develop communication strategies that translate technical concepts for non-technical audiencesStrong background in public relations, internal communication, and content development in a cloud-focused contextStrong understanding of cloud technology, particularly AWS cloud services, and their impact on organizational goalsProven ability to create strategic messaging and communication campaigns related to cloud adoption and modernizationExcellent verbal and written communication skills, with the ability to engage diverse audiencesExperience working with various government stakeholders to support technology adoption initiatives, particularly cloud technologiesKnowledge of federal cloud compliance requirements (NIST, FISMA, FedRAMP) and experience communicating within regulated environmentsExperience working with external vendors (such as AWS) to co-create materials and leverage vendor support in communication effortsStrong organizational and project management skills, with the ability to manage multiple communication initiatives concurrentlyStrong analytical and problem-solving skills, with the ability to anticipate and address potential barriers to changeContinuous learning mindset, keeping up to date with AWS cloud services, industry trends, and best practices in organizational change management within the public sectorProficiency in project management tools and software (e.g., Microsoft Project, Gitlab, Trello, Asana)Skills in graphic design tools (e.g., Adobe Creative Suite, Canva) to create compelling visual content, infographics, and presentations that help communicate cloud strategiesAbility to work Eastern Standard Time Zone scheduleNice-to-Have Skills and ExperienceActive Clearance or Public Trust (DOJ Preferred)Experience using visual storytelling to explain cloud adoption and benefitsAdditional Certifications (e.g., Professional Certified Marketer, Accredited Business Communicator, Certified Sales Professional, Strategic Communication Management Professional, or Certified Change Management Professional)Change management and cloud cost optimization expertiseUnderstanding of Security SA&A ATO, Zero Trust FrameworkData Governance and Privacy RegulationsFamiliarity with video creation tools (e.g., Camtasia, Adobe Premiere) to produce engaging video content for cloud messagingExperience in crisis communication or managing public relations during high-stakes events, such as data breaches, service outages, or security incidentsExperience using SEO tools to optimize web content, blogs, and other online communication materials related to cloud strategiesLocation: Remote or hybrid option

Created: 2024-10-28