Information Technology Field Technician

Title: IT Field TechType: PermLocation: Queens, NYBrooklyn, NYUS citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time". Job Description:Provide first point of contact for support issues at all stores.Able to travel daily between stores.Process service ticketswork logs related to client related problems, train customers our KF applications and various wireless peripheralsElevate complex issuesproblems to appropriate team membersTroubleshoot and correct problems on sitePerform scheduled hardware andor software installations.Assist stores with:Desktop applications, maintenance, and work Equipment installation and troubleshooting (routers, switches, access points)KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.Configure andor troubleshoot Zebra handhelds, network and label printers.Provide store training in client hardware use and software applications.Work to gather information, or resolve issue independently or collaborativelyQuickly learn and retain relevant system knowledgeSupport stores during Go live opening week.Respond to customer inquiries and problem solving in a professional and effective mannerProvide feedback to manager regarding service failures or customer concernsMaintain in depth working knowledge of client retail systems and processesPerform other related duties as assignedSKILLS & EXPERIENCE:Written and verbal communication skills.Must be a self-starter with the ability to think and work independently.Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.Strong customer service skills.Well-organized and detail oriented.Ability to handle multiple projectsresponsibilities simultaneously.Proficiency in MS Office applications.Problem analysis and solving.Strong decision making.Able to take Initiative, being flexible with schedule.Must be capable of lifting andor carrying up to 30 lbs.Bilingual in Spanish is a plus.A reasonable, good faith estimate of the minimum and maximum Pay Rate for this position is $40kAnnum to $45kAnnum

Created: 2024-10-28