QA - Lexington, KY, United States

Title: Junior QA Location: Louisville, Kentucky (Hybrid) Full Time Only USC , GC Only What you will be doing: Perform first and second level technical support in a fast-paced environment. Returns calls from customers promptly and responds to user inquiries with an appropriate level of urgency based on documented SLAs. ssists customers with installs, upgrades and configuration issues performing as a subject matter expert on all SW/HW products. Creates and updates support tickets daily using Freshdesk system. Monitors and escalates issues as needed and owns the issue through resolution or closure. Demonstrates proactive and solution-oriented problem-solving skills with a strong customer focus. Develops strong partnerships with customers, resellers, team members, and other technical groups. Participates in on-call rotation to provide after-hours support (once every 2 weeks). What skills & experience you'll bring to us: Required: Previous experience in an IT/Desktop support environment to include supporting proprietary software/applications. bility to communicate professionally and effectively in oral and written format. Well organized, logical thinker, possessing great attention to detail. Must learn software and hardware very quickly. Team player with the ability to multi-task and self-direct. bility to work effectively with personnel in remote locations. Must be self-motivated with the ability to manage multiple projects simultaneously. Must have sufficient knowledge and experience supporting PC/LAN networked environments (Knowledge of TCP/IP and UDP networking protocols). ssist with the configuration and staging of systems. Carry out inspections and repairs of hardware. Desired: Prior experience with restaurant/hospitality POS systems. Restaurant operations experience. Knowledge or abilities with SQL (ability to write simple queries or scripts). College degree or relevant technical certifications (MCDST, Support Centre Analyst or ITIL). What the role is: Full-time, salaried position Regular M-F business hours Based out of our Louisville, Kentucky headquarters, HYBRID (3 days on-site). Minimal travel required annually for Company On-sites and meetings What we offer: Competitive salary based on qualifications Performance based incentives Competitive benefits including medical, dental, vision and more 401(k) with company match Company-paid short-term disability and group life insurance Casual work environment Dog friendly environment Great company culture Thanks & regards Madhuri Singh Sr Technical Recruiter Cell: Email: Cybertec, Inc. 11710 Plaza America Drive Suite 2000, Reston, VA 20190

Created: 2024-10-27