Customer Support Specialist - REMOTE from any US based ...

Salary Range : $16.52 - $24.78 Hourly Job Details The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible. CNO Financial Group is hiring a Customer Support Specialist to be responsible for incoming calls from policyholders. This role provides information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. The Customer Support Specialist provides this information using various internal systems. This is your opportunity to make every caller feel that they have made the right choice in selecting our products to service all their insurance needs. As a Customer Support Specialist, your responsibilities will include: Handling inbound policyholder calls by using over twenty different systems. Guiding the policyholder through the claims submission process and assessing benefit eligibility. Researching policyholder inquires, considering the terms of the policy as it relates to the policy and/or claim, and responding within specified timeframes. Providing consistent detailed customer service support on multiple product lines to policyholders and/or representatives by explaining policy coverage, claim filing eligibility and requirements. Handling complex customer situations involving multiple departments. Performing necessary research and working cross-functionally to escalate and resolve problems. Promptly and accurately assessing and processing incoming verbal and written requests from our customers. Resourcefully investigating customer issues to produce transactions efficiently. Providing information regarding claim, policy status, policy benefits, billing and premiums. Interacting with management, policyholders, and other internal departments on all customer service-related issues (back office and other internal groups supporting overall high-quality customer service). Maintaining sound customer relationships. Guiding new staff and answering questions regarding established procedures and guidelines. Working independently in a structured environment to analyze and problem solve while demonstrating the ability to meet or exceed departmental quality goals. The Customer Support Specialist position is well-suited for you if you: Exhibit excellent oral & written communication skills. Use sound judgment, considering all relevant facts and data when making decisions. Understand and prioritize the needs of the customer. Manage workloads and partner with team members to meet/exceed objectives and goals. Demonstrate excellent business systems/computer skills: Microsoft Suite(Word and Excel), Business specific systems(Pega, etc.). Can multitask in a fast-paced environment by handling questions and concerns with speed, accuracy, and professionalism. What youll need: High school diploma, GED, or 2 years of relevant experience as equivalent. What will set you apart: College degree 1 year of inbound and outbound customer service experience Willingness to work Central or Eastern time zone business hours The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance dental insurance vision insurance 401(k) retirement plan with company match short-term & long-term disability insurance Paid time-off and corporate holidays, paid parental leave company paid life insurance Click on this link for additional information. CNO embraces flexibility and encourages you to work where youre most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions. We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando and Milwaukee. At CNO Financial Group, were always looking forwardto the security and stability we help create for our insurance brands customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit . We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Compensation Pay Range: $16.52 - $24.78 Hourly We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ReqID : JRJob Type : Full time

Created: 2024-10-27