Account Manager

What We Need Corpay is currently looking to hire an Account Manager. This position falls under our Lodging line of business and is in Lexington, KY. We are seeking an Account Manager who thrives on maintaining, nurturing, and growing our existing client relationships. In this role, you will deliver a best-in-class customer experience by strategically managing customer accounts. The Account Manager serves as the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Account Manager is expected to have a complete knowledge base on all their clients utilizing various reports to track trends. The Account Manager should be able to present confidently and clearly in front of clients, peers, and members of Leadership. You will report directly to the Supervisor and Account Management and regularly collaborates with various departments. How We Work As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Lexington, KY office. Company-issued equipment Role Responsibilities Building and maintaining lasting relationships, which includes extensive knowledge of accounts, including essential contacts, account preferences, and client production trends. Being responsible for client communications, conflict resolution, and compliance with client deliverables and revenue Maintaining a high level of collaboration with all internal departments to ensure account success Driving account retention and growth of contract business through strong performance and relationships. Monitoring and managing accounts by any key metrics. Directing communication with client(s) (in-person, phone, electronic) on a regular frequency Conducting regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal reporting tools based on client and company needs. Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client industry. Attending all scheduled training, meetings, or other events as assigned by the supervisor or other levels of leadership. Traveling as necessary to meet the client's needs. Being responsible for all other duties assigned as needed. Qualifications & Skills High School Diploma or GED A college degree or 3-5 years of previous account management-related experience is required. Previous Account Management experience Demonstrated strong ability to negotiate, teach others, and report on key metrics. Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy. Highly skilled in consulting, negotiating, and communicating with customers. Demonstrated knowledge of Microsoft Word, Excel, and Outlook Demonstrated ability to problem solve at a high level through critical thinking. High level of professionalism Demonstrates ability to learn and grow depth of industry knowledge. Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service. Benefits & Perks Up to $6,000 Referral Incentive Medical, Dental & Vision benefits are available the 1st month after hire. Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes are offered company-wide. Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO (Equal Employment Opportunity) and Pay Transparency. Other details Job Family Operations Job Function MANAGEMENT_NONSALES Pay Type Salary Employment Indicator Employee Travel Required No Required Education High School Job Start Date Monday, November 18, 2024 Apply Now

Created: 2024-10-27