Administrative - Customer Service Representative II

Job Description: Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one's time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: • High school diploma or GED preferred. • 2-4 years customer service related experience required. **Additional notes** Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse - Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts. - Job involves data entry and possibly picking orders as well if not busy (nothing too large) - Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility. - Work is mostly independent but manager and another CSR will be in the office. - Onsite interview (1 round) - temp to perm, will likely be evaluated 3 months in Comments for Suppliers: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Created: 2024-10-27