Senior Business Systems Analyst

Salary: $76,069.50 - $133,282.50 Annually Location : Dale City, VA Job Type: Full-Time (FT) Job Number: Department: LIBRARY Division: TECHNOLOGY SERVICES Opening Date: 10/16/2024 Closing Date: 10/30/2024 11:59 PM Eastern GRADE: C43 Starting Salary: $76,069 - $90,372.75 Introduction Enjoy supporting technologies, supervising a team and providing exceptional customer service? Join the Technology Services Division (TSD) with Prince William Public Libraries (PWPL) and become a Senior Business Systems Analyst Work with the assigned team to support technologies utilized by library staff and digital resources, which ultimately helps achieve PWPL's strategic goals. The ideal candidate brings experience and knowledge in managing technology, which includes project planning and gathering feedback. A senior business systems analyst collaborates with their direct reports and assists the Technology Services Division Chief to maintain quality service for library staff and patrons. Creative thinking, purposeful passion and consistent customer-centered focus are necessary traits to be successful. About This Role: Reporting to the Technology Services Division Chief and part of the Division's Leadership Team, your role will be to supervise and have two (2) Business Systems Analysts as direct reports. The primary focus for you and your direct reports are to support technologies utilized by library staff. This includes, but not limited to working with County IT (DoIT) with desktops and laptops, mobile devices (iPads) plus various applications such as the integrated library system (ILS) and all electronic resources offered via the Digital Library. Supervisory Role: Work on hiring, counseling, training and evaluating their direct reports. Evaluations include setting annual goals and checking progress. Attend trainings and foster professional development. Advanced, Tier 3 Support: Serves as the system administrator for the integrated library system providing advanced, tier 3 support. Manage the various configurations of the ILS and lead efforts with upgrades to the system as new versions become available. This includes the testing and providing documentation for new functionalities and bug fixes. Utilize SQL and/or API knowledge for configuration and changes as needed by staff. Maintain SIP2 or other connection methods of 3rd party systems/applications authenticating with the ILS. Project Management and System Analyses: Analyze processes to improve business workflow and recommend solutions based on user requirements. Participate as a subject matter expert on RFP committees. Collaborate with the Division Chief to develop business cases and other project analysis documentation - cost/benefit analysis, risk analysis, etc. Lead efforts to prepare user documentation and provide end-user training. Fiscal/Budget Management: Assists the Division Chief with the management of the Technology Services Division budget. Initiates day to day procurement of technologies utilized by library staff. This includes new devices, software and subscriptions utilizing P-Cards or completing requisition documents for purchase orders (PO). Minimum Requirements: High school diploma or G.E.D. and six(6) years of progressive IT experience, including one(1) year supervisory experience in IT. Preferences: The ideal candidate will have: Supervisory experience Experience supporting technologies in a public library or utilized by the public Knowledge and experience managing library specific technologies such as an integrated library system (ILS) plus authentication and maintenance of 3rd party systems connected to the ILS Proficiency in creating technical documentation, performing gap analyses, experience with application support, configuration and maintenance of COTS applications Previous experience with SQL for gathering/pulling data and/or making necessary changes to system tables Special Requirements: The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business. This position requires a background check. Work Schedule: This is a full-time, 37.5 hours per week exempt position located at the Administrative Support Center. Office hours are usually between 8a.m. - 5p.m. Monday to Friday and this position will need to be available while library branches are open in case of emergency situations. There will be potential consideration for remote work based on operational demands. Starting Salary Range : $76,069 - $90,372.75 ADDITIONAL BENEFITS: Access to training and career development opportunities. Membership to the Virginia Library Association. We offer excellent benefits including comprehensive medical coverage options, paid holidays, personal days, and generous leave accrual. The County also participates in the Virginia Retirement System and offers 457 and 401a defined contribution plans. Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Learn more at Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan. Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01 I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited. I have read, understand, and acknowledge the above statement I decline to proceed any further in this process. 02 Please select your highest level of completed education. Bachelor's degree or higher in a related field Bachelor's degree or higher in an unrelated field Associates degree in a related field Associates degree in an unrelated field HS/GED None of the above 03 Please quantify your progressive IT experience. 8 or more years 6 - 7 years 5 years or less None 04 Please quantify your supervisory experience in IT. 3 or more years 1 - 2 years Less than 1 year None 05 Please select the choices that best represent your management/supervisory experience in the following areas (Select all that apply): Provide staff training and development Performance evaluation for direct reports Progressive discipline process Hiring Process Mentoring None of the above 06 Please select the software products and/or skills in which you are proficient. Select all that apply. Integrated Library System (ILS) - Polaris and/or other ILS Online Fine/Fee Payment - SmartPay Public Library Databases and/or E-Resources SQL (pull data as needed and/or make changes to system tables) Troubleshooting and maintaining equipment such as computers, laptops, printers, scanners Installing, troubleshooting and maintaining mobile devices such as Phone and tablet Installing, troubleshooting, and upgrading computer software and applications Room Booking and Program Registration Platform - e.g. Communico Assistive Technology E-Rate None of the above 07 From the selections below please identify your experience working with desktop software (Select all that apply): Microsoft Windows Google Chrome - Internet Browser Microsoft Office 365 Adobe Acrobat Macintosh Microsoft Teams WebEx None of the above 08 Please identify which industries you have experience supporting various technologies (Select all that apply): Public Library Academic Library Local Government Non-Profit Organization State Government Private Sector No experience 09 Please indicate your experience with change management. Select all that apply. I have taken a lead role in a major organizational change I have participated in significant organizational change I have received formal training on change management I am familiar with the concept of change management No experience 10 Please identify roles you have held in a technology project. Select all that apply. Project Lead or Project Manager Project Sponsor Team Member Stakeholder None 11 Primary duties are performed in standard county business hours of 8:30-5, but some night and week monitoring of technology service requests is shared by all members of the Technology team. Are you available nights and weekends, if needed, to support Library IT services? Yes No 12 This is a full time, 37.5 hours a week, exempt position. Staff are generally scheduled during the following hours of Monday to Friday 8:00 am to 5:00 pm. Are there any days/times that you are unavailable? Required Question

Created: 2024-10-27