Financial Case Manager

About the Organization Concern Housing is a non-profit agency committed to helping individuals and families to live in the community with dignity and enhanced opportunities through the provision of housing and support services. We are one of the largest housing agencies of this kind in New York State, currently serving approximately 1,300 individuals and families in over 240 locations. Concern offers a variety of housing options with individualized support services designed to support personal growth and independence. Our workplace culture thrives by embracing diversity and rewarding innovative ideas. Diversity at our agency means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talent and strengths. Position Financial Case Manager Full-Time/Part-Time Full-Time Location Norwood Terrace Salary $60,000/yr Days/Hours Monday-Friday; 9am-5pm Description The Financial Case Manager is responsible for providing financial management services to tenants/ residents residing in Concern's NYC housing programs. The role is multi-focused and includes assistance with rent collection and monitoring, establishing and maintaining eligibility for benefits, and providing budgeting education and support to tenants to help improve their financial literacy skills. The position also serves as Concern's NYC representative payee liaison with the Social Security Administration (SSA) and agency contact with the Human Resources Administration (HRA). Duties and Responsibilities: Assess tenant need for financial income and assist in establishing and maintaining eligibility for benefits, including applications for Supplementary Security Income based on disability and Public Assistance benefits. Assist with appeals and fair hearings related to tenant benefit eligibility. Work with the Rep payee specialist to coordinate admission and administration of tenants enrolled in the rep payee program. Submit paperwork to local SSA offices for Representative Payee status and notify SSA of any participant changes that would affect their benefits. Complete "Representative Payee Report" for each participant annually.= Coordinate receipt and recording of SSA benefit checks and related account disbursement in conjunction with Concern's Representative Payee Specialist, including rent, bill payment and Personal Needs Allowance (PNA) distribution. Work with Administrative Assistants to track rent payments and arrears documentation in NetSuite. Monitor AR balances for accuracy and delinquency and conduct follow up phone calls for non-payment. Further engage tenants when arrears are not being paid off. Prepare repayment agreements as necessary. Assist tenants with financial assistance applications where needed (HRA One Shot Deals, Emergency Rental Assistance, etc.) Provide rent payment support to each NYC program and assist collection of accurate information for monthly AR reporting. Work closely with Director of NYC Operations and Chief Operating Officer on any rent arrears cases that may require referral for eviction proceedings. Assess supportive tenants for financial literacy and provide individual and group education around appropriate money management and budgeting skills. For supportive tenants involved in education and employment service goals, provide relevant guidance and support around entitlements eligibility and reporting. Maintains documentation to the standards defined by regulators, funders and Concern Housing policies and procedures. Remain current with all Agency required compliance documents and trainings Salary $60,000/yr Position Requirements High school diploma or equivalent and four year's paid human service experience OR Associates' degree in human service related field and three years' paid human service experience OR Bachelors' degree in human service related field and two years' paid human service experience. Demonstrated knowledge of community resources, including social security, public assistance, and Medicaid insurance systems. Ability to work cooperatively and effectively with culturally diverse clients, staff, and community service providers. Strong computer skills required. NYS motor vehicle license, safe driving record, and availability of personal vehicle for work preferred. PERKS: Concern Housing offers a generous benefit package which includes; Medical Insurance (Agency pays 80% of the premium), Affordable Voluntary Dental and Vision Insurance, Flexible Spending Accounts, Agency Sponsored Retirement Plan, Employee Sponsored 403(b) Retirement Plan, Agency Sponsored Life Insurance Coverage and an Excellent Paid Time Off Package. Concern encourages employee growth, offering Educational Assistance and Scholarship Programs, Licensure Reimbursement and Possible Internship/Clinical Supervision. Referral Bonuses are also available! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

Created: 2024-10-27