Clinical Info Systems Liaison | Helios Clinical ...

GENERAL SUMMARY: Acts as a liaison to the business units for in support of clinical information systems. Works collaboratively with quality, performance improvement, and analytics to ensure highest quality and safety through the appropriate use of the electronic health record. Provides expert assistance and support to clinical end-users of the clinical information system. Assists in the implementation of upgrades, enhancements and maintenance of the Henry Ford Health clinical information system. Works with interdisciplinary teams to ensure appropriate processes and procedures are developed for working with new clinical applications. Provides education and orientation to appropriate staff on the use of relevant clinical information systems. PRINCIPAL DUTIES AND RESPONSIBILITIES: Participates in the design, build, implementation and optimization of the electronic health record. Works collaboratively with Quality, Performance Improvement and Analytic staff to develop, implement and monitor plans for improved business unit performance utilizing the electronic medical record. Routinely meets with department leaders and super users clarifying, communicating and re-educating on clinical application changes, upgrades and issues. Local management of the super user program. Function as a liaison for private practice physicians and their office staff on concerns related to the electronic health record and related systems. Provides updates/communications on relevant changes and/or upgrades to the system. Identifies tracks and follows through on issues and questions related to the clinical information system. Communicates issues and concerns back to Helios and/or leadership teams for discussion and resolution. Works with various clinical groups to where quality measures, quality indicators, best practice, evidence based practice can be utilized within the clinical information system whenever possible. Attends corporate-sponsored meetings and workgroups to provide input on optimization to enhance clinical workflow, quality, and ease of use, safety, or meeting regulatory requirements. Identifies trends that may require additional training focus, in-services, policy and procedure modifications, system modifications, etc. Leads change management to support the optimal use of the electronic health record Supports the Health Information Management team with chart correction activities as needed. Performs rounds on units/departments on a regular basis to provide support and instruction on the effective use of the electronic health record. Provides education for the electronic health record for new employees during the established new hire orientation period on a rotational basis as needed. Assists in the development of a business unit specific educational plan for effective use of the electronic health record. Communicates policies and procedures related to security, downtime, system utilization, order entry, etc.to business unit staff/end-users Works collaboratively with clinical and technical groups to identify deficits and needs for improvement. Plans for and coordinates the review of Henry Ford Health System clinically appropriate system solutions and recommends process and system changes that will improve quality as well as workflow and documentation costs effectively. Facilitates signing patients up for MyChart Knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. SPECIALIZED JOB DUTIES: Provides expertise in training and continued support of clinical information systems. Ability to facilitate changes and works with diverse clinical and physician groups in areas of system/process analysis. EDUCATION/EXPERIENCE REQUIRED: Associate's Degree in Nursing with five (5) years of healthcare related experience, required. Nursing experience/ background and Bachelor's degree, preferred. Proficient in the use of the electronic medical record demonstrated by training and testing. Prefer certification in any of the Epic module/applications and/or a credentialed trainer in one of the Epic applications. Two (2) years of work experience in order to gain knowledge of information systems, implementation processes and methods of analysis. Basic understanding of hospital processes and operations is required. Experience with personal computers, information management and a computerized clinical system is required. Excellent project management skills required to manage multiple competing objectives and to communicate information to executive leadership, management, and end-users. Working knowledge of various clinical systems. Analytical skills necessary to analyze and evaluate systems, procedures and processes and identify solutions to system problems. Strong communication skills, well organized, excellent customer service skills necessary to deal effectively with various levels of hospital personnel. CERTIFICATIONS/LICENSURES REQUIRED: Must be licensed in the state of Michigan as a Registered Nurse. Additional Information Organization: Corporate Services Department: Helios Clinical Liaison Expens Shift: Day Job Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn /careers . Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Created: 2024-11-02