IT Asset Technician

Required Skills:3+ years of hands-on desktop support experience; strong customer service skillsImaging & deploying- SCCM, PXE Boot or Autopilot Troubleshooting Microsoft Windows desktop operating systemsTroubleshooting Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)Active Directory and user account changesStrong PC and mobile device literacy skills Day to day:Our client is looking for an IT Asset Management Technician to join their team in San Jose, CA. Duties may include, asset tagging and securing equipment, entering asset tracking information into the organization's management system, performing periodic inventory audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation and preparing assets for retirement. ResponsibilitiesRecord new assets and de-activate asset records in asset management systemCollect recipient shipping details, software application and special configuration needsDeploy OS image builds to PC devices and perform post image system configurationPackage IT equipment for shipment, generate shipping labels and oversee carrier pickup in line with deployment SLA targetsInspect returned PC devices for proper operation, track asset status in the asset management system and perform physical cleaning before placing in inventoryOrganize stock of IT equipment in the organization's asset depot and warehouseDocument incidents and requests in a ticket management system and follow-up dailyAchieve monthly Key Performance Indicators (KPIs)

Created: 2024-10-27